Assistant Manager, Group Contact Centre

**Responsibilities**: - Supports the Institution Lead to oversee and manage the operations by: - Assisting in leave and roster planning and manages roster of staff for daily operations - Preparing documents for annual budgeting cycle and monitor budget utilization - Sharing and broadcasting updates to the team - Manage and resolve complex feedbacks which...

Job Description: As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs....

**Responsibilities**: - Monitor performance real-time and manage resources / deploy manpower - Prepare statistics and reports - Share and broadcast updates to the team - Execute new workflows, improvement initiatives and changes - Conduct periodical training for CSAs if required - Handle feedbacks from internal and external parties by conducting...

Deliver excellent customer service to callers by understanding caller's needs - Provide timely, accurate and appropriate information and assistance to address caller's enquiries - Book or reschedule appointments based on caller's request - Coordinate and liaise with other departments in the institutions to ensure requests are followed up and...

**Organisation Excellence & Sustainability** **Position Overview**: **Join the team and lead the change in Organisational Excellence and Innovation** We are looking for a dynamic member to join our family as an Assistant Manager of Organisation Excellence to drive excellence within the organisation by enabling the effective operation of its organisational...

**(Temporary Assignment)**: **Position Overview**: Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the nation's development of its human resource. The exhibitions department is looking for a project assistant for the work...

**New Science Centre (NSC) Building Project (4-year Contract)**: ***: **Position Overview**: Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the Nation's development of its human resource. We are looking for a highly...

**What the role is** Singapore Science Centre Global is a wholly owned subsidiary of Science Centre Board and its mission is to promote the range of science related products developed by the Science Centre to our overseas customers. The Assistant Sales Manager will be responsible for developing and executing the sales and marketing strategy for the Asia...

Science Centre Singapore is committed to fostering interest, learning, and creativity in science and technology through engaging and immersive experiences. Our mission is to contribute to the development of the nation's human resource by providing innovative and enjoyable educational opportunities. **Essential Job Functions** As Assistant Manager,...

What is your mission?You'll help us deliver excellent service to our partner brands by performing these tasks:Develop and implement training policies, procedures, and programs.Design and develop relevant training modules based on individual/departmental/company needs.Development, delivery and assessment of in-house programs.Responsible for evaluating the...