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Customer Service Associate Call Centre

3 weeks ago

East Singapore Lightway HR Consultancy Pte Ltd Full time

**Job description**
- Reports to Contact Centre Team Lead
- Handle customer service hotline and provide the first level of support from multiple Channels
- Resolve customer queries efficiently and escalate problems/issues promptly.
- Follow Standard operating procedures closely.
- Work as a team and ensure that the contact center service level is met

**Requirements**:

- Diploma / NITEC / GCE ‘O' Level or equivalent
- Minimum C5 for English O level
- Preferably with 1 to 2 years of working experience in a call centre environment and/or service-related industry
- 3 Rotating shifts - day and night with shift allowances
- morning shift: 7.30am to 5pm; day shift: 1 pm to 1030pm; Night shift: 1030pm to 8 am

**Knowledge or Skills**
- Pleasant disposition with good communication skills
- Fluency in a second language
- Computer literate and good typing skills

Work location: East (near to MRT station)

Type : Permanent

Shift allowance is paid in addition to basic salary.

**Job Type**: Permanent

Pay: $2,100.00 - $2,600.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Early shift
- Monday to Friday
- Night shift

Supplemental Pay:

- 13th month salary
- Yearly bonus

**Experience**:

- Customer service: 1 year (required)

Work Location: In person