Customer Service Supervisor

1 week ago


Singapore SEARCH INDEX PTE. LTD. Full time

Call Centre / Inbound Call Exp
- Supervisory / Team Lead Exp
- Call Centre KPI Reporting Exp
- Office Hour / 5 Days / Able to work on Weekend

**Responsibilities**:

- Lead a team of call centre officers
- Provide mentorship and counselling
- Manage the tabulation of staffs’ shift allowance and OT claims
- Handle escalation calls, investigate and follow up on customers’ complaints and feedbacks
- Prepare call centre KPI reporting
- Assist to prepare and update training materials and manuals
- Assist to monitor on service recovery issues and update on any unusual service recovery issues
- Other ad-hoc duties as assigned

**Requirements**:

- Possess at least 1 year of Call Centre experience in supervisory capacity
- Experienced in Call Centre KPI reporting
- Proficient in MS Office
- Self-motivated and customer service oriented
- Able to work independently with mínimal supervision
- Good communications and interpersonal skills
- Able to work on weekend

Other Information:

- Working Hour: 5 Days, Office Hour (Able to work on weekend)
- Location: CBD
- Salary: Up to $3600/mth + AWS + VB
- Reason for leaving each past & current employment
- Salary drawn for each past & current employment
- Expected Salary
- Earliest availability date

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076



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