Customer Service Supervisor

1 week ago

Singapore UNITED LANGUAGE CENTRE PTE. LTD. Full time

**Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a renowned language institution and expat community hub in Singapore, invites you to join us as a dedicated Customer Service Supervisor.

As a Customer Service Supervisor at ULC, you will oversee our customer service team and report directly to the Operations / Centre Manager. Your role will be instrumental in ensuring smooth operations, delivering exceptional service to our students and educators, and upholding our commitment to excellence.

**Responsibilities**:

- Supervise and mentor the customer service team, ensuring adherence to service standards and protocols.
- Collaborate with teachers and the sales team to optimize customer experiences and achieve sales targets.
- Manage student accounts, including credits, packages, and progress tracking.
- Represent ULC professionally in all customer interactions, embodying our values and mission.
- Coordinate scheduling of private lessons, handling bookings, rescheduling, and instructor assignments.
- Facilitate communication among students, parents, educators, and sales team via WhatsApp groups.
- Generate monthly reports on credit usage and identify opportunities for renewal and retention.
- Implement and maintain efficient workflows and systems to streamline customer service operations.
- Address customer inquiries, concerns, and escalations promptly and effectively.
- Stay updated on industry trends and customer feedback to drive continuous improvement initiatives.
- Undertake such other duties as may be assigned.

**Requirements**:

- Proven experience in a customer service role, preferably within the education or language training sector. Leadership experience is a plus.
- Strong communication and interpersonal skills, with the ability to connect with diverse stakeholders.
- Exceptional organizational abilities, capable of managing multiple tasks and priorities effectively.
- Self-motivated and dedicated, with a passion for enhancing customer experiences and achieving results.
- Collaborative mindset, able to work well within a team and across departments.
- Proficiency in English, with additional language skills considered advantageous.
- Familiarity with CRM systems, such as HubSpot, is preferred
- Ability to work effectively under pressure and meet deadlines. Flexibility to work evenings and weekends as required.

**What we offer**:

- Competitive salary range of SGD 2900 to SGD 3200, inclusive of incentives and allowances.
- Opportunities for career advancement and professional growth within our expanding organization.
- Ongoing training and development programs tailored to enhance your leadership and customer service skills.
- Supportive and collaborative work environment, promoting teamwork and knowledge sharing. The chance to make a meaningful impact on students' lives and contribute to their language learning journey.

  • Customer Service Supervisor

    2 days ago

    Singapore ALL GO EXPRESS PTE. LTD. Full time

    We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain...

  • Customer Service Supervisor

    1 week ago

    Singapore MARTINO AGENCY Full time

    We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain...

  • Customer Service Supervisor

    2 weeks ago

    Singapore SEACON SOLUTIONS PTE. LTD. Full time

    The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties as responding to customer inquiries and resolving issues or complaints. **Supervisory Responsibilites**: - Hire entry-level customer service employees. - Trains new employees in the companys customer service policies, procedures, and...

  • Customer Service and Administrative Supervisor

    4 days ago

    Singapore MY BRIGHT EDUCATION CENTRE PTE. LTD. Full time

    **Job Title: Customer Service and Administrative Supervisor **Location**:Tampines **About Us**: We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment. We are now...

  • Customer Service Officer

    2 weeks ago

    Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Supervisor

    2 days ago

    Singapore HI-P PRECISION TECHNOLOGY PTE. LTD. Full time

    **Job Description & Requirements**: **Job Summary Customer Service Supervisor is responsible for overall customer account managementand focal point of communication between the factory and customer. **Job Description Ensures immediate response to customer issues and inquiries on areas of delivery commit, product quality and new products qualification; -...

  • Customer Service Supervisor

    5 days ago

    Singapore ZOLL MEDICAL SINGAPORE PTE. LTD. Full time

    Work location: Singapore, Tai Seng Overview We are seeking an experienced and driven Customer Service Supervisor to lead our customer service team in delivering outstanding support to healthcare professionals, distributors, and end-users of our medical devices. The ideal candidate will have a strong understanding of regulatory and quality frameworks (e.g.,...

  • Operation Supervisor

    6 days ago

    Singapore TMT QUICK SERVICE SOLUTION Full time

    The operation supervisors oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.The Service Supervisor is responsible for leading the team on each shift and ensuring that service standards, food hygiene...

  • Customer Service Supervisor

    6 days ago

    Singapore ZOLL MEDICAL SINGAPORE PTE. LTD. Full time $90,000 - $120,000 per year

    Work location : Singapore, Tai Seng Overview: We are seeking an experienced and driven Customer Service Supervisor to lead our customer service team in delivering outstanding support to healthcare professionals, distributors, and end-users of our medical devices. The ideal candidate will have a strong understanding of regulatory and quality frameworks...

  • Customer Service Supervisor

    5 days ago

    Singapore ZOLL MEDICAL SINGAPORE PTE. LTD. Full time

    Work location : Singapore, Tai Seng Overview: We are seeking an experienced and driven Customer Service Supervisor to lead our customer service team in delivering outstanding support to healthcare professionals, distributors, and end-users of our medical devices. The ideal candidate will have a strong understanding of regulatory and quality frameworks...