Customer Service Supervisor
1 week ago
Overview: We are seeking an experienced and driven Customer Service Supervisor to lead our customer service team in delivering outstanding support to healthcare professionals, distributors, and end-users of our medical devices. The ideal candidate will have a strong understanding of regulatory and quality frameworks (e.g., GDPMDS, ISO 13485), along with a passion for team leadership and operational excellence.
Essential Functions
- Supervise and support the daily operations of the customer service team, including training, coaching, and performance management
- Oversee accurate and timely order processing, delivery coordination, invoicing, and documentation
- Manage customer inquiries, product complaints, returns, and after-sales support in compliance with regulatory requirements and company SOPs
- Ensure adherence to GDPMDS, ISO 13485, and other applicable quality standards
- Collaborate with sales, logistics, regulatory, and quality teams to resolve escalations and drive customer satisfaction
- Validate PO pricing, discounts, product registration, and enter orders into the Oracle system
- Analyze service metrics and generate reports to identify trends and opportunities for improvement
- Participate in internal and external audits related to customer service processes
- Manage product returns, warranty claims, and replacements in accordance with company policy
- Support process improvement initiatives and cross-functional projects
- Build and maintain strong working relationships with Country Sales Managers to enhance customer satisfaction
- Diploma in Business Administration, Life Sciences, Healthcare Management, or a related field
- Certification in Customer Service, GDPMDS, or Quality Management Systems (QMS) is a plus
- 3-5 years of customer service experience, preferably in the medical device, pharmaceutical, or healthcare industry
- 2-3 years of supervisory or team lead experience in a customer service or order fulfillment function
- Familiarity with GDPMDS, ISO 13485, and HSA regulatory requirements (preferred)
- Proficiency in ERP/CRM systems such as Oracle, SAP, or Salesforce
- Strong Microsoft Office skills, especially in Excel, Word, and Outlook
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Detail-oriented, well-organized, and able to work under pressure in a regulated environment
- Proactive in problem-solving and process improvement
- Committed to high standards of professionalism and customer care
-
Assistant Port Ecosystem Executive
3 days ago
Singapore Customer Service Full time $40,000 - $60,000 per yearJoin us now to be eligible for a joining bonus of $5,000(Terms & Conditions apply)Job Description:You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer...
-
Customer Service Supervisor
4 days ago
Singapore MARTINO AGENCY Full timeWe are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain...
-
Customer Services Supervisor
2 weeks ago
Singapore dnata Full timeJoin to apply for the Customer Services Supervisor role at dnata Summary The Supervisor ensures that passenger services operations meet the required service level standards. He/she works closely with other departments to resolve complex customer issues and carries out regular safety and/or security checks to maintain a safe working environment. He/she also...
-
Customer Service
2 days ago
Singapore Tuck Lee Ice Pte Ltd Full timeCustomer Service Position Title : Customer Service Specialist / supervisor Job Responsibilities : Process daily orders and arrange for drivers to deliver goods. Handle customer inquiries and provide answers via phone, email, WhatsApp, and other communication channels. Resolve customer complaints and maintain positive customer relationships. Record customer...
-
Customer Services Supervisor
1 week ago
Singapore dnata Full timeSummary The Supervisor ensures that passenger services operations meet the required service level standards. He/she works closely with other departments to resolve complex customer issues and carries out regular safety and/or security checks to maintain a safe working environment. He/she also serves as a mentor to team members and/or direct reports and is...
-
Customer Service Supervisor
2 weeks ago
Singapore WIN-BELLS LOGISTICS & SERVICES PTE. LTD. Full timeWe are seeking a proactive and experienced **Customer Service Supervisor**to lead our customer support team and ensure exceptional service delivery across all channels. You will be responsible for managing daily operations, driving service excellence, overseeing the team, and resolving escalated issues while continuously improving processes to enhance...
-
Customer Service
4 days ago
Singapore TUCK LEE ICE PTE. LTD. Full timeRoles & Responsibilities Customer Service Position Title : Customer Service Specialist / supervisor Job Responsibilities : Process daily orders and arrange for drivers to deliver goods. Handle customer inquiries and provide answers via phone, email, WhatsApp, and other communication channels. Resolve customer complaints and maintain positive customer...
-
Project Host
3 days ago
The Rutherford, Singapore, C Science Park Drive, #- Singapore Customer Service Full time $1,500 - $2,000 per yearJob Scope:Ensure timely delivery of materials and equipment to the event venue.Send reminders to participants via WhatsApp group.Promote attendance and follow up with absentees.Maintain cleanliness of the venue throughout the event.Basic IT knowledgeDetails:Number of Hosts Needed: 7 physical hostsStart Date: By 2nd NovemberWorking Hours:10:30 AM – 1:30...
-
supervisor
7 days ago
Singapore 2025 MANAGEMENT SERVICE PTE. LTD. Full time $40,000 - $60,000 per yearKey Responsibilities:Supervising Staff: This includes training, scheduling, delegating tasks, and providing performance feedback.Ensuring Customer Satisfaction: Supervisors handle customer inquiries, resolve complaints, and strive to create a positive dining experience.Maintaining Quality and Safety: They monitor food preparation, service standards, and...
-
Customer Service Officer
1 week ago
Singapore National Service Resort & Country Club Full time $30,000 - $45,000 per yearHandle membership enquiries via phone calls and emails on daily basis.Input and maintain up-to-date membership records, account status, members' particulars and account service requests received from members into CMS on a daily basis.Follow up and collect membership entrance fee due from new applications and/or membership renewals. These include calling...