Customer Services Supervisor
1 week ago
Summary The Supervisor ensures that passenger services operations meet the required service level standards. He/she works closely with other departments to resolve complex customer issues and carries out regular safety and/or security checks to maintain a safe working environment. He/she also serves as a mentor to team members and/or direct reports and is responsible for resolving conflicts, grievances and disputes among the team. The Supervisor possesses a thorough understanding of airport and airline check-in requirements as well as operating standards and procedures for baggage handling systems. He/she also acts as a service ambassador for the organisation and works in shifts to accommodate round-the-clock flight arrivals and departures. He/she works well in a multicultural environment and deals with customers from different backgrounds professionally. Furthermore, he/she possesses excellent communication, interpersonal, customer service and people management skills. Responsibilities Provide quality customer services Coordinate underutilized resources to be re-deployed at gates and counters Develop day-to-day manpower plans for the deployment of agents and officers Handle dissatisfied customers and/or passengers at the counters, gates or in the aircraft before door closures Recommend improvements and new processes to enhance customer services Resolve exceptional customer situations Provide assistance to passengers with flight connections Highlight self-service systems and equipment flaws to initiate service improvements Uphold safety and/or security standards Enforce compliance of safety and/or security standards in the workplace Investigate root causes of breaches in safety and/or security standards Carry out safety and/or security checks in the workplace Influence organizational development Manage staff conflicts, grievances and disputes Provide coaching and feedback to improve team performance Provide on-the-job training to enhance capabilities of team members and/or direct reports Act as mentor to team members and/or direct reports Act as a line trainer to groom team members Requirements Minimum GCE 3 "O" levels and above Minimum 3 years' experience in passenger handling or equivalent experience Minimum 1 year in a supervisory or leadership role Knowledge in using Departure Control System and Application #J-18808-Ljbffr
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Customer Service Supervisor
2 weeks ago
Singapore WIN-BELLS LOGISTICS & SERVICES PTE. LTD. Full timeWe are seeking a proactive and experienced **Customer Service Supervisor**to lead our customer support team and ensure exceptional service delivery across all channels. You will be responsible for managing daily operations, driving service excellence, overseeing the team, and resolving escalated issues while continuously improving processes to enhance...
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Customer Service Supervisor
4 days ago
Singapore MARTINO AGENCY Full timeWe are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain...
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Customer Services Supervisor
2 weeks ago
Singapore dnata Full timeJoin to apply for the Customer Services Supervisor role at dnata Summary The Supervisor ensures that passenger services operations meet the required service level standards. He/she works closely with other departments to resolve complex customer issues and carries out regular safety and/or security checks to maintain a safe working environment. He/she also...
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Customer Service
2 days ago
Singapore Tuck Lee Ice Pte Ltd Full timeCustomer Service Position Title : Customer Service Specialist / supervisor Job Responsibilities : Process daily orders and arrange for drivers to deliver goods. Handle customer inquiries and provide answers via phone, email, WhatsApp, and other communication channels. Resolve customer complaints and maintain positive customer relationships. Record customer...
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Customer Service
4 days ago
Singapore TUCK LEE ICE PTE. LTD. Full timeRoles & Responsibilities Customer Service Position Title : Customer Service Specialist / supervisor Job Responsibilities : Process daily orders and arrange for drivers to deliver goods. Handle customer inquiries and provide answers via phone, email, WhatsApp, and other communication channels. Resolve customer complaints and maintain positive customer...
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Customer Service Supervisor
2 weeks ago
Singapore ZOLL MEDICAL SINGAPORE PTE. LTD. Full time $90,000 - $120,000 per yearWork location : Singapore, Tai Seng Overview: We are seeking an experienced and driven Customer Service Supervisor to lead our customer service team in delivering outstanding support to healthcare professionals, distributors, and end-users of our medical devices. The ideal candidate will have a strong understanding of regulatory and quality frameworks...
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Customer Service Supervisor #55606
7 days ago
Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Chemical - Position Title**:Customer Service Supervisor/ Customer Service Manager**: - Working Location: Tuas South (Transport provided from Tuas area MRT) - Working Hours: Mon - Fri, 8.30 am - 5 pm - Salary Package**:Basic + Performance Bonus + Medical Insurance**: - Duration: Permanent Role **Key Responsibilities** - To...
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Customer Service Assistant
4 days ago
Singapore TAK Products & Services Pte Ltd Full time**Job Summary** This position is responsible to provide a prompt and efficient service and outlines our procedures for handling order / enquiries and monitoring customer feedback. To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new...
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Customer Service Executive
2 weeks ago
Singapore Allied Container Services Full time_Please whatsapp us your resume at _**_98363756_** **Job Summary** **Allied Container Group** is a leading container haulage operator and yard operator founded in Singapore in 1975. We are dedicated in using technology to improve the lives of small businesses and consumers in the logistics sector. As part of the team, we are looking for **CS...
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Service Supervisor
7 days ago
Singapore Kopitiam Investment Pte Ltd Full timeCOMPANY DESCRIPTION NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and...
