Assistant Port Ecosystem Executive

2 hours ago

Singapore Customer Service Full time $40,000 - $60,000 per year

Join us now to be eligible for a joining bonus of $5,000
(Terms & Conditions apply)

Job Description:

You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer success.

Job Duties: 

  • Respond to customer inquiries via phone, email, and chat regarding shipments, customs status, cargo delivery timelines, and documentation.
  • Track shipments and provide proactive updates on status or delays.
  • Assist customers in creating service requests, booking shipments, and accessing tracking systems.
  • Coordinate with operations, warehouse, and transport teams to resolve issues.
  • Document all customer interactions and track open queries until completion to meet the required KPI.
  • Escalate complex or high-impact issues to team managers.
  • Follow up on pending issues and ensure timely resolution.
  • Support claims investigation by collecting required information from customers.

Requirements:

  • Diploma in any discipline
  • Prior experience in logistics or freight forwarding preferred
  • Strong communication and problem-solving skills
  • Familiarity with logistics documentation (e.g., BL, packing lists, invoices, permits, FTA certs)
  • Ability to work in a fast-paced, detail-oriented environment
  • Proficient in Microsoft Office applications
  • Willing to work on a 5.5 days' work schedule

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