
Customer Service Supervisor
7 days ago
The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties as responding to customer inquiries and resolving issues or complaints.
**Supervisory Responsibilites**:
- Hire entry-level customer service employees.
- Trains new employees in the companys customer service policies, procedures, and best practices.
- Organizes and oversees the schedules and work of assigned staff.
- Conducts performance evalutions that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.
**Duties/Responsibilities**:
- Manages a team of assigned customer service representatives and ensures they comply with company guidelines particulary related to quality of services.
- Monitors or reviews calls or other correspondence between representatives and customers.
- Ensures that representatives are informed about changes to company products and services.
- Collects data and prepares reports on customer complaints and inquiries.
- Prepares monthly reports summarizing the assgned customer service teams performance.
- Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
- Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
- Assists with budget preparation for the Customer Service Department.
- Performs other related duties as assigned.
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Customer Service Supervisor
5 days ago
Singapore MARTINO AGENCY Full timeWe are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain...
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Customer Service Supervisor
1 week ago
Singapore beBeeCustomerService Full time $2,400 - $2,800Job Title: Customer Service Supervisor**About the Role:**We are looking for a highly skilled and experienced customer service professional to join our team as a supervisor. Responsibilities:To provide exceptional customer service to all customers, ensuring they have an enjoyable experience with our company. To lead and manage a team of customer service...
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Customer Service Supervisor
1 week ago
Singapore UNITED LANGUAGE CENTRE (ORCHARD) PTE. LTD. Full time**Job Description & Requirements: Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a...
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Customer Service Supervisor
3 days ago
Singapore UNITED LANGUAGE CENTRE PTE. LTD. Full time**Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a renowned language institution...
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Customer Service Supervisor
1 week ago
Singapore RANNIX SERVICES Full time**Job Summary**: The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. **_Supervisory Responsibilities: _**: - Hires entry-level customer service employees. - Trains new employees in customer service policies,...
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Customer Service Officer
1 week ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
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Customer Service/admin Asst
1 week ago
Singapore L D S DELIVERY SERVICE Full timeJob Title : Customer Service/Admin Assts Job Description & Requirements **1) Customer Service ** **2) Administration ** - PC literate. Prepare debtors listing and send reminders for late payment. Perform ad-hoc duties assigned by Supervisor.. multi-tasking, team players and able to work in fast paceenvironment.. photocopying and scanning of con-notes.....
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Customer Service Supervisor, Seaa
1 week ago
Singapore FENDI (SINGAPORE) PTE. LTD. Full time**Mission**: The Customer Service Supervisor reports to Senior Omni-Channel Manager is based in Client Services Hub for Fendi Southeast Asia & Australia. He/she is responsible to oversee, leading, and training the Client Services Advisors. Building a strong team to accomplish desired results. **Main Responsibilities** - Provide Fendi client and prospect...
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Customer Service Supervisor
6 hours ago
Singapore ZOLL MEDICAL SINGAPORE PTE. LTD. Full timeWork location: Singapore, Tai Seng Overview We are seeking an experienced and driven Customer Service Supervisor to lead our customer service team in delivering outstanding support to healthcare professionals, distributors, and end-users of our medical devices. The ideal candidate will have a strong understanding of regulatory and quality frameworks (e.g.,...
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Operation Supervisor
15 hours ago
Singapore TMT QUICK SERVICE SOLUTION Full timeThe operation supervisors oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.The Service Supervisor is responsible for leading the team on each shift and ensuring that service standards, food hygiene...