Customer Service Supervisor, Seaa

1 week ago

Singapore FENDI (SINGAPORE) PTE. LTD. Full time

**Mission**:
The Customer Service Supervisor reports to Senior Omni-Channel Manager is based in Client Services Hub for Fendi Southeast Asia & Australia. He/she is responsible to oversee, leading, and training the Client Services Advisors. Building a strong team to accomplish desired results.

**Main Responsibilities**
- Provide Fendi client and prospect with a positive and courteous experience in line with the brand values and professionalism across channels of communication and interactions
- Have a omni and client-centric mindset and passion to connect with customers and resolve their issues and inquiries with service excellence
- Escalate any client issues that require further assistance or resources to the appropriate supervisor to ensure client satisfaction
- Achieve individual and support team to achieve overall sales target
- Drive to meet and exceed sales targets and planned Client Service Hub KPIs
- Comply with Fendi policies, procedures and processes when handling customer interactions and communications
- Transmit brand stories, product knowledge, personalized engagement and storytelling when communicating with customers
- Balance inbound client outreach with outbound client outreach to generate sales, develop client relationships and host virtual appointments
- Share best practices with team members and promote innovative approaches to solve customer inquiries and develop relationships and sales
- Properly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needs
- Maintain a productive and excellent connection with retail team members across the zone

**Team**:

- Lead, develop, and inspire the teams across Client Services Hub ensuring they have a clear vision and understanding of the overall Fendi Client Service and omni strategy, and the role they have in its success
- Ensure each team member understands their role in each event/experience and ensure responsibilities and activities are properly allocated
- Assess team members’ performance and support them in continuously improving and elevating their skills

  • Digital Business Partner, SEAA

    4 days ago

    Singapore CHANEL ASIA PACIFIC PTE LIMITED Full time

    About The Role In the ever-evolving luxury retail environment, customers now expect a seamless integration of traditional elegance with innovative digital engagement. Digital and data are crucial in unlocking growth potential across Southeast Asia (SEAA). Our Digital Solutions are designed to support the growth of our brand, business, and our people. SEAA is...

  • Digital Business Partner, SEAA

    4 days ago

    Singapore CHANEL ASIA PACIFIC PTE LIMITED Full time

    About The Role In the ever-evolving luxury retail environment, customers now expect a seamless integration of traditional elegance with innovative digital engagement. Digital and data are crucial in unlocking growth potential across Southeast Asia (SEAA). Our Digital Solutions are designed to support the growth of our brand, business, and our people. SEAA...

  • Digital Business Partner, SEAA

    2 weeks ago

    Singapore CHANEL ASIA PACIFIC PTE LIMITED Full time

    Roles & ResponsibilitiesAbout The RoleIn the ever-evolving luxury retail environment, customers now expect a seamless integration of traditional elegance with innovative digital engagement. Digital and data are crucial in unlocking growth potential across Southeast Asia (SEAA). Our Digital Solutions are designed to support the growth of our brand, business,...

  • Digital Business Partner, SEAA

    1 week ago

    Singapore CHANEL ASIA PACIFIC PTE LIMITED Full time

    Roles & Responsibilities About The Role In the ever-evolving luxury retail environment, customers now expect a seamless integration of traditional elegance with innovative digital engagement. Digital and data are crucial in unlocking growth potential across Southeast Asia (SEAA). Our Digital Solutions are designed to support the growth of our brand,...

  • Tax Manager, SEAA

    4 weeks ago

    Singapore CHANEL Full time

    Join to apply for the Tax Manager, SEAA role at CHANELJoin to apply for the Tax Manager, SEAA role at CHANELAbout The RoleTax is a critical function at CHANEL, playing a key role in safeguarding the company from regulatory and financial risks. With the increasing complexity of global tax regulations—such as OECD's BEPS measures and Country-by-Country...

  • Customer Service Supervisor

    5 days ago

    Singapore MARTINO AGENCY Full time

    We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain...

  • Customer Service Supervisor

    1 week ago

    Singapore beBeeCustomerService Full time $2,400 - $2,800

    Job Title: Customer Service Supervisor**About the Role:**We are looking for a highly skilled and experienced customer service professional to join our team as a supervisor. Responsibilities:To provide exceptional customer service to all customers, ensuring they have an enjoyable experience with our company. To lead and manage a team of customer service...

  • Customer Service Supervisor

    1 week ago

    Singapore UNITED LANGUAGE CENTRE (ORCHARD) PTE. LTD. Full time

    **Job Description & Requirements: Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a...

  • Customer Service Supervisor

    3 days ago

    Singapore UNITED LANGUAGE CENTRE PTE. LTD. Full time

    **Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a renowned language institution...

  • Customer Service Supervisor

    7 days ago

    Singapore SEACON SOLUTIONS PTE. LTD. Full time

    The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties as responding to customer inquiries and resolving issues or complaints. **Supervisory Responsibilites**: - Hire entry-level customer service employees. - Trains new employees in the companys customer service policies, procedures, and...