Customer Service Executive

1 week ago


Singapore People Profilers Full time

Job Description:
**Responsibilities**
- Assist Customer Service Manager in managing and driving the outsourced call centre in delivering high quality service to customers
- Assist Customer Service Manager in managing and monitoring call centre performance to ensure that Key Performance Indicators and Service Level Agreement are met, including validation of call centre reports.
- Monitor and manage the call centres quality of replies and work with vendor to implement quality improvement initiatives.
- Conduct independent audit on call centre, work with call centre vendor in identifying process/knowledge gap and institute improvement action plans.
- Implement, review and streamline work processes, SOPs and procedures to improve efficiency and quality of service.
- Monitor and analyze customer interactions. Perform data analysis on call drivers and interaction analytics on customer interactions, transactions, feedback to better understand customer sentiments, enhance customer experience and optimize call centre efficiency.
- Communicate and train call centre on new business initiatives, systems, policies and processes.
- Perform other duties assigned by supervisors.

**Requirements**:

- ** Possess at least diploma with at least 2 years of experience in call centre environment**:

- Strong communication skills, both written and oral.
- Good interpersonal skills, able to work independently as well as in a team
- Job Reference: QV8Y3XRR

People Profilers Pte Ltd

Tel**: 6950 9754**

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann



  • Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full time

    THE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. The function supports the quote-to-cash process in responding to customer enquiry and...


  • Singapore DN & ASSOCIATES EXECUTIVE SEARCH PTE. LTD. Full time

    Our client understands the value of sounds. They are in the business of developing solutions that will enhance the auditory quality of their products for their users. Now, you can hear every sound clearly and comfortably. They are looking for a Customer Service Executive to join their expanding business. Youare responsible for managing customer service...


  • Singapore Public Service Division Full time $104,000 - $130,878 per year

    [What the role is]PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)[What you will be working on]We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.Key ResponsibilitiesHandle...

  • Customer Service

    2 days ago


    Singapore Watch Repair Service Centre Full time

    Job Description / 职责描述: Minimum GCE 'O' Level / Diploma in Business, Retail, or related field At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role Able to identify and describe common watch issues (e.g., timekeeping problems, water...


  • Singapore A & I Tax Service Pte. Ltd. Full time

    We are an accounting and corporate secretarial firm. Job Responsibilities Issue quotations and negotiate price Reply to customers' enquiries Provide after-sales service to enhance good relationship with customers Job Requirements - Diploma / Degree (Studied in Business Management will be an advantage) Good communication skills in English...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Customer Service Representative **Location**:77 Robinson Road **Key Responsibilities**: - Provide accurate information about the Automotive products, services, and policies. - Assist customers with product inquiries, technical support, and warranty claims. - Troubleshoot and resolve customer issues and complaints in a timely manner. -...


  • Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full time

    **Roles and Responsibilities - Provide support and quality customer service to clients. (Liaise with different party for shipment delivery schedules) - Manage telephone enquiries in a professional manner. - Take note of customers' requests and follow-up actions to fulfil customer's request - Work and coordinate with customers for shipment delivery...

  • Customer Service

    19 hours ago


    Singapore WATCH REPAIR SERVICE CENTRE PTE. LTD. Full time

    **Job Description / 职责描述:**: - Minimum GCE 'O' Level / Diploma in Business, Retail, or related field - At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role - Able to identify and describe common watch issues (e.g., timekeeping problems, water...

  • Customer Service

    3 weeks ago


    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:You have to deliver customer service to hotline calls, emails and walk-ins Able to processing of orders via various purchase options You have to processing enrolments of new customers You need to prepare daily sales report to ensure accurate payments received and stock quantities Able to assist with merchandise and...

  • Customer Service

    2 weeks ago


    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & Responsibilities Job Description: You have to deliver customer service to hotline calls, emails and walk-ins Able to processing of orders via various purchase options You have to processing enrolments of new customers You need to prepare daily sales report to ensure accurate payments received and stock quantities Able to assist with...