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Call Centre Officer

2 weeks ago

Central Region, Singapore Raffles Medical Group Ltd Full time $3,500 - $4,500 per year

Job Responsibilities

· Responsible for daily operations of Call Centre and Customer Care Department.

· Provide information to patients/policyholders/agents and brokers in relation to their benefits and coverage.

· Assist with appointment booking and scheduling for our Specialist and panel clinics

· Able to manage multi-media communications

· Speaks and writes well

· Ensure procedures and processes are streamlined and efficient

· Maintain close collaborative working relationship with all stakeholders

· Attend to escalations independently, with an ability to mitigate and resolve issues with best possible outcomes

· Alert, sensitive to service gaps and proactive to drive improvements

· Compliant to company policies and procedures and uphold strong ethics

· Ad-hoc assignments and duties

Job Requirements

· Diploma holders with at least 2 years of Customer Service or call centre experience.

· Entry level candidates and diploma holders with no prior work experience are also welcomed to apply.

· An active listener with good communication skills

· A collaborative team player and multi-tasker

· Good problem-solving skills

· Emphatic and patient

· Customer-focused and a genuine passion for engaging and helping people

· Must be able to work shift/weekends/Public Holidays in a 24/7 Call Centre

Only shortlisted candidates will be notified.