Customer Relations Officer, Call Centre
2 days ago
About the role
SimplyGo Pte Ltd is looking for a customer-focused and service-oriented Customer Relations Officer to join our call centre team. In this full-time role, you will be the first point of contact for our commuters, handling a variety of queries via inbound calls, emails, and follow-up communications. Your ability to deliver timely and effective support will help shape a positive commuter experience across Singapore's public transport network. The role is based in our main office at Tanjong Pagar.
What you'll be doing
- Attend to customer enquiries primarily via incoming calls on the hotline, as well as through other channels such as email.
- Understand and assess customer needs to provide accurate, timely, and satisfactory responses.
Handle a wide range of call types, including:
Concession card-related matters (e.g. card loss, replacement, application/extension issues)
- Claims filing (e.g. over-deductions, failure to exit, duplicate charges)
- Point-to-point travel enquiries
- SimplyGo system issues (e.g. fare mismatches, technical problems)
- EZ-Link products and services
- Perform outbound calls to customers who request callbacks.
- Ensure accurate logging of all interactions in the call centre system.
- Consistently meet or exceed Key Performance Indicators (KPIs), including call volume targets (e.g. 50 inbound calls/day), average handling time, and quality assurance standards.
- Maintain a positive, patient, and professional approach in all customer interactions.
- Be willing to work on weekends and perform overtime when required.
- Support other ad hoc duties assigned by Team Leaders or Supervisors.
What we're looking for
- Prior experience in a call centre environment is highly preferred; candidates with general customer service experience are welcome.
- Strong interpersonal and communication skills with a customer-first mindset.
- Self-motivated and capable of working independently with minimal supervision.
- A proactive team player who is adaptable and able to thrive in a dynamic, fast-paced environment.
- Strong attention to detail and ability to follow processes accurately.
- Comfortable handling high call volumes and multitasking effectively.
What we offer
At SimplyGo, we value our employees and strive to create a supportive and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. You'll also enjoy a range of wellbeing initiatives, including flexible work arrangements and health programs.
About us
A wholly owned subsidiary of the Land Transport Authority (LTA), SimplyGo provides transit ticketing and travel card-related services.
A key player in the Singapore public transport ecosystem, we act as an intermediary between commuters and stakeholders such as regulators, public transport operators and card issuers.
Our innovative initiatives simplify journeys while creating value for commuters. Through the SimplyGo app, we ensure seamless customer journeys via trusted payment solutions and ticketing services.
If you're excited about this opportunity in making a positive impact on the communities we serve and want to be a part of our growing team, apply now.
-
Customer Relations Officer
2 weeks ago
Central Business District, Singapore SEARCH INDEX PTE LTD Full time* - Call Centre / Customer Service / Hospitality - No Exp Welcome - Training Provided - Able to work on Weekend **Responsibilities**: - Follow up on escalated cases and perform call back if required to - Ad hoc duties as assigned **Requirements**: - Possess call centre / customer service experience - Good communications and interpersonal skills -...
-
Customer Relations Officer
2 weeks ago
Central Business District, Singapore SEARCH INDEX PTE LTD Full time**Call Centre / Customer Service / Hospitality Exp**: - **No Exp Welcome - Training Provided**: - **5 Days / Office Hour / Able to work on Weekend** **Responsibilities**: - Handle inbound calls - Follow up on escalated cases and perform call back when required - Maintain a positive and helpful approach in interactions with all customers - Ad hoc duties...
-
Customer Call Centre Officer
5 days ago
Central Business District, Singapore SEARCH INDEX PTE LTD Full timeCall Centre - No Exp Are Welcome To Apply - Office Hour / 5 Days Work Week including Weekends **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customer in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and helpful approach in...
-
Call Centre Officer
2 days ago
Central Region, Singapore Raffles Medical Group Ltd Full time $3,500 - $4,500 per yearJob Responsibilities· Responsible for daily operations of Call Centre and Customer Care Department.· Provide information to patients/policyholders/agents and brokers in relation to their benefits and coverage.· Assist with appointment booking and scheduling for our Specialist and panel clinics· Able to manage multi-media communications· Speaks and...
-
Customer Care Officer
5 days ago
Central Business District, Singapore SEARCH INDEX PTE LTD Full time**Call Centre / Customer Service Exp**: - **Office Hour / 5 Days Work Week / Able to Work on Weekends** **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customer in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and helpful...
-
Call Centre Officer
2 weeks ago
Central Business District, Singapore SEARCH INDEX PTE LTD Full timeCall Centre Exp - Office Hour / 5 Days Work Week including Weekends **Responsibilities**: - Handle inbound calls and perform outbound calls to customers on callback request - Proper recording of conversation with customer in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and...
-
Call Centre Officer
2 days ago
Central Singapore Search Index Pte Ltd Full time $37,800 per yearCall Centre Exp - Office Hour / 5 Days Work Week including Weekend **Responsibilities**: - Handle inbound and outbound call - Proper recording of conversation with customers in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and helpful approach in interactions with all...
-
Customer Care Officer
4 days ago
Central Business District, Singapore SEARCH INDEX PTE LTD Full timeCall Centre Exp - Customer Service / Hospitality Exp - No Exp Welcome - Training Provided - Able to work on Weekends / 5 Days Office Hour **Responsibilities**: - Follow up on escalated cases and perform call back if required to - Ad hoc duties as assigned **Requirements**: - Possess call centre / customer service experience - Good communications and...
-
Call Centre Officer
5 days ago
Central Business District, Singapore SEARCH INDEX PTE LTD Full timeCall Centre Exp - Office Hour / 5 Days Work Week including Weekend **Responsibilities**: - Handle inbound and outbound call - Proper recording of conversation with customers in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and helpful approach in interactions with all...
-
Call Centre Officer
4 days ago
Central Business District, Singapore SEARCH INDEX PTE LTD Full time**Call Centre / Customer Service / Hospitality Exp**: - **5 Days Work Week / Office Hour / Able to work on Weekend** **Responsibilities**: - Handle inbound calls - Address customers' enquiries - Follow up on escalated cases and perform call back when required - Ad hoc duties as assigned **Requirements**: - Possess call centre / customer service /...
