Executive, Call Centre

Roles & ResponsibilitiesWe are looking for a highly dedicated and professional Call Centre Executive to join our medical group. As the first point of contact for patients and clients, you will play a crucial role in delivering exceptional service with a personal touch. Your main responsibilities will include handling phone calls and WhatsApp messages,...

Call Centre AgentReporting to the Call Centre Manager, the incumbent will be responsible to:-Answer all incoming calls quickly and efficiently and connect to the respective guest or department.Log-in guests' request, channel them to the relevant department for action and follow-up on status of job completion.Oversee wake up calls process.Report on any...

Job Responsibilities· Responsible for daily operations of Call Centre and Customer Care Department.· Provide information to patients/policyholders/agents and brokers in relation to their benefits and coverage.· Assist with appointment booking and scheduling for our Specialist and panel clinics· Able to manage multi-media communications· Speaks and...

Company description: SingHealth Polyclinics, a leader in family medicine, provides seamless, patient-centred and preventive healthcare that is affordable and accessible to all.SingHealth Polyclinics' network of polyclinics provides primary healthcare services to the community. It plays an integral role in promoting a healthy lifestyle within the community...

About the role Join our dynamic team at JG Singapore Pte Ltd as a Call Centre Representative. In this full-time role based in the Central Region, you will be the primary point of contact for our customers, providing exceptional service and support to address their inquiries and concerns.What you'll be doingHandle incoming calls from customers in a courteous...

Location: AljuniedRotating Shifts : Mondays to Thursdays from 9.00 AM to 7.00 PM and 10.00 AM to 8.00 PM.On Fridays : 9:00 AM – 6.00PM (fixed shift) Salary: Up to $2500 (depends on experience)Responsibilities:Handle inbound and outbound collection calls in a call centre environmentCommunicate and explain breakdown of amount payable to customers in...

Supervisory / Team Lead Exp - Call Centre KPI Reporting Exp - Office Hour / 5 Days / Able to work on Weekend **Responsibilities**: - Supervise and manage a team of call centre officers - Provide mentorship and counselling - Manage the tabulation of staffs’ shift allowance and OT claims - Handle escalation calls, investigate and follow up on customers’...

Supervise daily running of Call Centre operations and ensuring a consistent delivery of Professional and High-Quality Service experience in line with Company’s service standards. - Attending to inbound and outbound calls such as recall, enquiry and diverted calls - Continuously review and identify improvements to Call Centre operations - Handling...

Job DescriptionHandle inbound and outbound calls, emails, and text messages.Answer calls promptly and professionally, addressing appointment bookings in related to the Health Screening Programme.Make outbound calls to customers for various purposes such as follow-ups and service updates.Responsible to follow up on queries that may require some assistance...

As a Call Centre & Reservations Agent, you'll deliver exceptional guest experiences by handling hotel guest inquiries and room bookings through phone calls or emails promptly.A little taste of your day-to-dayEvery day is different, but you'll mostly be:Assisting hotel guests in making hotel reservations, modifying or cancelling room bookingsProcessing hotel...