Call Centre Team Lead @ Central

6 days ago


Central Region, Singapore Talentvis Singapore Pte Ltd Full time $800,000 - $1,200,000 per year

Join our client An extremely reputable MNC known for it's bright & friendly environment, with many years of success and steady growth on a Global Scale. You will be part of an inclusive and cohesive team to achieve high standards of Customer Service delivery .

Working Hours: 8.30am - 6pm / 11am - 8.30pm

AWS + Variable Bonus confirmed

Positive & Good environment

5 Days Work Week + Convenient Location

Job Scope:

Supervise a team of customer service representatives handling Calls (e.g., order status, delivery issues, stock availability)

Handle escalated customer queries and complaints with professionalism and reach a successful resolution

Monitor daily call volumes, agent performance, and quality of service

Train, mentor, and coach call center agents on SCM processes, tools, and soft skills

Ensure compliance with internal service level agreements (SLAs) and standard operating procedures

Assist in resource planning, shift scheduling, and team rostering

Requirements:

2 - 3 Years of Experience in Customer Service/ Call Centres

Past Experience as a Team Lead is a Plus

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to



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