Senior/Patient Service Associate, Call Centre Shared Services

Job DescriptionCustomer· Assist SingHealth Call Centre Manager to oversee and manage SGH Appointments Call Centre· Support and implement Call Centre strategies effectively to achieve set objectives· Responsible for ensuring service level and Key Performance Indicator of Call Centre from multi channels (phone and non-phone) are met.· Promote service and...

**Responsibilities**: - Respond to customers’ queries and concerns with the aim of achieving first call resolution satisfactorily **Requirements**: - Minimally GCE ‘O’ Level / GCE ‘A’ Level certificate / NITEC graduate or equivalent - Able to communicate fluently in English and at least one other language to attend to non-English speaking...

**Job description** **Responsibilities**: - Handling inbound calls on payment related to hospital bills - Making outbound calls to follow up on payment related to hospital bills - General customer service duties **Job Requirements**: - Good interpersonal, communication and written skills - Proactive, committed and self-motivated - Positive team player...

**Responsibilities**: - Handling outbound calls on payment related to hospital bills - General customer service duties **Job Requirements**: - Good interpersonal, communication and written skills - Proactive, committed and self-motivated - Positive team player who is also able to work independently - Chinese speaking requried. **Job Types**: Full-time,...

**Key Responsibilities**: - Handle outbound and inbound calls from individuals regarding medical bills and related inquiries with professionalism. - Provide assistance and information on billing processes, payment options, and insurance claims. - Ensure accurate documentation of conversations and transactions in our systems. - Collaborate effectively with...

You will be required to register patients and assist doctors in the consultation rooms which includes duties such as preparing patients for physical examinations, scheduling follow-up appointments and completing billing transactions.You will also attend to requests and enquiries from patients, member of public and staff and relay messages to relevant...

You will be the ambassador of the hospital to provide excellent front-line services to our patients for admission. You are required to assist in the registration of patients, maintain complete information and accurate records in the patients' system database.Your duties and responsibilities include general administrative duties, handling enquiries on...

You will be the ambassador of the hospital to provide excellent front-line services to our patients for admission.  You are required to assist in the registration of patients, maintain complete information and accurate records in the patients' system database.Your duties and responsibilities include general administrative duties, handling enquiries on...

Key Responsibilities:Handle outbound and inbound calls from individuals regarding medical bills and related inquiries with professionalism.Provide assistance and information on billing processes, payment options, and insurance claims.Ensure accurate documentation of conversations and transactions in our systems.Collaborate effectively with team members to...

**Responsibilities**: - Handle customer service hotline and provide first level of support - Provide quality customer service to customers over the phone. - Listen, probe and question in order to clarify and understand customer needs - Any other ad-hoc tasks assigned **Requirements**: - Singaporean only - N Level and above - Able to commit to office hours...