Smb Apac, Head of Agency

2 weeks ago

Singapore TikTok Full time

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the team
TikTok's SMB Team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

**Responsibilities**:

- Drive revenue for TikTok through scalable sales efforts specifically for agencies.
- Create actionable plans within the team to drive product adoption and educate agencies and their clients in a scalable fashion.
- Ensure that our agency partners and their clients receive the highest level of sales and operational customer service experience.
- Build and scale the Agency business to create a healthy, full funnel of agency activity, from acquisition to retention.
- Partner cross-functionally to identify new strategic, scalable program and outreach opportunities specifically for agencies.
- Leverage data to analyze current initiatives across in-house and outsourced vendor teams to identify and prioritize optimization opportunities in order to increase penetration, revenue growth and retention of agencies.
- Manage, mentor and develop a high performing team across multiple markets.

**Qualifications**:
**Minimum qualifications**:

- Minimum of 10 years of experience in sales, account management and product solution selling in collaboration with or for ads agencies.
- 7+ years of management experience, including managing team managers
- Experience working with small businesses and developing strategies to scale services and support.
- Data driven, capable of in-depth data interpretation.
- Experience managing and mentoring managers as well as individual contributors
- Leadership experience engaging and influencing at an executive level with cross-functional groups.
- Proven track record of building, developing and leading high performance teams.
- Excellent communicator and comfortable managing multiple tasks.
- Strong executive presence and ability to remain calm under pressure.

**Preferred qualifications**:

- Expert knowledge of social media, mobile apps, and digital and mobile marketing.
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
- Experience leading sales or account management teams within the SMB space.
- Proven track record of reaching and exceeding sales goals and key metrics.
- Passion for TikTok marketing, and up for the challenge of building something from the bottom up.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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