After Sales Manager

2 weeks ago

Singapore KSC CONSULTANTS PTE. LTD. Full time

Defines qualitative and quantitative annual targets for Aftersales
- Derives or prepares suitable measures to achieve and control these targets
- Implements and pushes through the measures relating to SME, service loyalty, parts, accessories and workshop turnover, as well as guaranteeing a high quality of customer care
- Organizes/monitors and evaluates internal Aftersales key figures in the dealership
- Analyses the Aftersales market potential and its level of exploitation
- Performs and evaluates regional market and competition studies for the Aftersales area
- Applies, implements and checks Aftersales marketing and competition measures with regard to BMW AG campaigns and specific market conditions
- Defines a range of Aftersales services oriented towards the appropriate target groups, with consideration for the competitive environment
- Implements standards/directives for Aftersales defined in the dealership and those specified by BMW
- Guarantees participation in the BMW Service Report in order to establish benchmarking in comparison with other dealerships
- Carries out internal workshop tests and quality measures, and implements improvement measures in order to improve Aftersales quality
- Prepares and updates organisational diagrams and job descriptions for Aftersales staff
- Is responsible for planning and implementing the personnel requirements in Aftersales (hiring, redundancies)
- Controls service advisor on the basis of defined key figures
- Applies performance-related bonus systems in Aftersales
- Conducts annual appraisal process with his sales employees which includes the definition of an individual development plan for each employee
- Defines workshop working times and opening times in Aftersales in consultation with the board of management, if necessary through developing, adapting and implementing working time models
- Acts as a role model and ensures brand-compatible employee behavior
- Legally represents Aftersales, based on consultation with the board of management
- Represents Aftersales in-house and externally
- Cooperates with associations (chamber of commerce, etc.)
- Is involved in planning construction work for Aftersales with regard to process aspects
- Ensures flow of information, in particular via extranet (definition of access rights, etc.)

Janet Lim Chia Ee

EA License: 11C2878

EA Registration No: R1981865

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