Global After-Sales Service Manager

5 days ago

Singapore beBeeCustomer Full time $6,000 - $7,000
After-Sales Service Professional

Our organization seeks an experienced After-Sales Service Professional to lead the full lifecycle management of after-sales service products. This individual will be responsible for strategic planning, implementation, and continuous optimization of these products, ensuring alignment with market trends and customer needs.

  • Job Description:
  • • Develop and implement effective after-sales service strategies, including initiation, planning, development, release, and optimization.
  • • Establish unified service standards, SLAs, and service specifications to ensure consistent quality and customer satisfaction.
  • • Build and enhance global after-sales service systems and processes, promoting standardization, digitalization, and automation.
  • • Coordinate cross-departmental and cross-regional collaboration to ensure aligned service strategies and efficient resource utilization.
  • • Monitor after-sales service quality and customer experience, leveraging data analysis for continuous improvement.

Required Skills and Qualifications:

  • • Degree in IT, Business Administration, Operations Management, or equivalent.
  • • Minimum 5 years related experience in after-sales service, service product management, or operations management, with global or cross-regional project experience.
  • • Familiarity with full lifecycle management methodologies of service products is an advantage.

Benefits:

  • • Competitive salary range.
  • • AWS and performance bonus provided.
  • • Excellent welfare and benefits package.

Others:

  • • Please provide your work experiences and job responsibilities.
  • • Current and expected salary.
  • • Reason for leaving.
  • • Date of availability.
  • • Education background.

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