Senior After-Sales Service Manager

4 hours ago

Singapore beBeeWaterPurification Full time

Technical Service Manager

We are seeking an experienced Technical Service Manager to lead technical support, on-site troubleshooting, distributor training, and service operations in Singapore and Malaysia. The role is responsible for ensuring timely installation, repair, and maintenance of products, while building strong collaboration with sales partners to deliver high-quality after-sales service.

This role involves:

  • Technical Support & Service Delivery
    • Providing after-sales support, troubleshooting, and maintenance for residential, commercial, and industrial customers.
  • Distributor Training & Enablement
    • Conducting product and service training for sales teams at partner companies.
  • Service Network & Operations
    • Building and managing local service teams and third-party providers, including spare parts logistics.
  • Regulatory Compliance & Market Insights
    • Ensuring operations comply with Singapore and Malaysia standards.
  • Cross-Border Collaboration
    • Fostering effective communication and collaboration with cross-border partners.

The ideal candidate will have:

  • A Bachelor's degree or above in Engineering (Mechanical, Electrical, Automation, or related field).
  • Minimum 5 years' after-sales service, technical support, or service management experience in water purification, HVAC, appliances, or related industries.
  • Strong hands-on technical knowledge of water filtration systems, with training experience preferred.
  • Familiarity with consumer rights regulations and after-sales service policies in Singapore and Malaysia.
  • Excellent communication and interpersonal skills; ability to work with cross-border partners.
  • Fluency in English; proficiency in Chinese and/or Malay is an advantage.
  • Customer-focused, detail-oriented, and results-driven.

Join us as a Technical Service Manager to drive the delivery of exceptional after-sales service and contribute to our continued growth and success.

About this role

This role offers a unique opportunity to work across multiple markets and cultures, driving business growth through delivering exceptional after-sales service.

Key responsibilities

The successful candidate will be responsible for:

  • Leading the technical support team
    • Providing guidance and mentorship to team members.
  • Developing and implementing service strategies
    • Working closely with sales partners to develop and implement effective service strategies.
  • Managing relationships with distributors
    • Nurturing strong relationships with distributors and promoting their growth and success.
  • Driving regulatory compliance
    • Ensuring all service operations comply with relevant laws and regulations.

What we offer

As a Technical Service Manager with us, you can expect:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a global team.

How to apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional after-sales service, please submit your application.

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