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Senior After-Sales Service Professional

2 weeks ago

Singapore beBeeAfterSales Full time $4,000 - $8,000

Job Description

  • Main Responsibilities:

We are seeking a highly skilled After-Sales Service Specialist to join our team. As an After-Sales Service Specialist, you will be responsible for providing top-notch service to our customers.

You will handle customer inquiries and complaints in a timely and professional manner, analyze after-sales data to improve service quality, and develop processes to enhance efficiency.

Key Skills and Qualifications:

  • Nitec or Diploma and above in Mechanical Engineering, Mechatronics, Automation, Electronic Engineering, or related fields.
  • At least 3 years of experience in after-sales service and maintenance.
  • Excellent communication and problem-solving skills.
  • Familiarity with robotics, warehousing, logistics, or related fields.
  • Basic English and Mandarin language proficiency.

About the Role

  • Work closely with cross-functional teams to achieve business objectives.
  • Analyze customer feedback to identify areas for improvement.
  • Develop and implement process improvements to enhance customer satisfaction.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.