After Sales Services Strategist

5 days ago

Singapore beBeeLeadership Full time $90,000 - $120,000
Global After-Sales Service Leader Position

We are seeking an experienced professional to lead our global after-sales service efforts, focusing on strategic planning, product management, and process optimization.

The successful candidate will have a strong background in after-sales service, service product management, or operations management, with global or cross-regional project experience. Familiarity with full lifecycle management methodologies is an advantage.

  • Key Responsibilities:
  • Develop and implement global after-sales service strategies to align with market trends and customer needs.
  • Manage the full lifecycle of after-sales service products, including initiation, planning, development, release, and continuous optimization.
  • Build and enhance global after-sales service systems and processes to promote standardization, digitalization, and automation.
  • Collaborate with cross-department and cross-region teams to ensure aligned service strategies and efficient resource utilization.
  • Monitor after-sales service quality and customer experience, leveraging data analysis for continuous improvement.
  • Requirements:
  • A degree in IT, Business Administration, Operations Management, or equivalent.
  • Minimum 5 years related experience in after-sales service, service product management, or operations management, with global or cross-regional project experience.
  • Familiarity with full lifecycle management methodologies is an advantage.
  • Benefits:
  • A competitive salary range and bonus structure.
  • A comprehensive benefits package, including excellent welfare and benefits.
  • A well-established network provider company with opportunities for growth and development.
What We Offer

As a Global After-Sales Service Leader, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our company. If you are a motivated and experienced professional looking for a challenging role, we encourage you to apply.

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