Global After-Sales Service Professional

6 days ago


Singapore beBeeService Full time $80,000 - $120,000
Job Title

An After-Sales Service Consultant is responsible for planning and implementing global after-sales service products.

The role involves aligning with market trends and customer needs to define positioning, value proposition, differentiation, and mid-to-long-term roadmap.

Key responsibilities include leading the full lifecycle management of after-sales service products, establishing unified service standards, SLAs, and service specifications, and building and enhancing global after-sales service systems and processes.

Qualifications
  • Degree in IT, Business Administration, Operations Management or equivalent
  • Minimum 5 years related experience in after-sales service, service product management, or operations management, with global or cross-regional project experience
  • Familiarity with full lifecycle management methodologies of service products is an advantage


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