Manager (After Service Sales)

7 days ago

Singapore MITSUBISHI HEAVY INDUSTRIES ASIA PACIFIC PTE. LTD. Full time

The incumbent will be responsible for providing technical support leading MHI-AP’s efforts as a regional after-sales service hub to expand the refrigeration system market in Southeast Asia.

**Roles & responsibilities**

After Services Sales
- Provide technical support in details to customers.
- Educate/support local service partners in Southeast Asia including Singapore, Indonesia, Thailand and Vietnam
- Promote after sales service activities for existing and potential customer’s refrigeration systems.
- Manage the sub-contractor organization
- Manage the service/maintenance support system.
- Trouble shooting engineering matter support

HR Management
- Lead, evaluate and develop the Refrigeration System BU engineers, including direct instructions on service activities to team members;
- Manage the supervisory service arrangement to customers’ sites to facilitate execution of works.
- Support the manager to assign engineers to specific service project, arrange/adjust engineers’ schedule.

New Business Development
- Promote after sales service business in Southeast Asia in cooperation with Mitsubishi Heavy Industries Thermal Systems, Ltd. (MTH).
- Support an engineering matter for new sales to receive new refrigeration system orders.

**Job Requirements**
- Bachelor’s Degree in Engineering, Business
- Minimum 3 years experience as service engineer of chiller systems
- A wide range of knowledge on sales activities and engineering functions
- Multi-year experience on sales and/or commercial in large plants, such as refrigeration units and power generation plants
- Ability to coordinate between MTH Japan and MHI-AP
- Able to work under pressure
- Chiller operation, maintenance, and trouble shooting
- Broad and deep knowledge of chiller system products handled by MTH
- Effective communication skills (written and spoken) to interface with parties both inside and outside the organization, overseas and Japanese customers and Mitsubishi group counterparts such as MTH Japan with Japanese language and English
- Japanese Language Proficiency of JLPT N1 is required as there will be frequent correspondences with counterparts in Japan
- WSH Knowledge

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