
After Sales Manager
1 week ago
COMPANY DESCRIPTION
REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for REC's strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, India's largest private sector company with revenues of USD 104.6 billion.
DESIGNATION : After Sales Manager
RESPONSIBILITIES
**I. Warranty Claim Management**
- Lead the global warranty team to effectively process incoming warranty claims by ensuring prompt responses and achieving set processing cycle time target(s).
- Responsible for sustaining & continuous improvement to CWCS (customer warranty claims system) platform to meet evolving business requirements.
- Establish a standardized claim technical judgement and resolution workflow for global warranty team; and provide training to Regional Technical Support whenever required.
- Lead the warranty claim resolutions e.g. RMA & Goodwill; and propose recommended options to decision-making committees for approval.
- Monitor the warranty expenses, and ensure compliance to limited warranty terms, or unique liabilities from customer contracts and/or regional regulations and laws.
- Work with Customer Quality to manage the approval of related expenses in claim resolutions; and ensure appropriate and prompt charging to warranty provision or operation expenses account.
- Provide technical support in regional markets in technical requests and escalations.
- Handle the claim communication documents for external response to customers, e.g. statement letter.
- Product recall & Fire incident management Lead the follow-up investigation by relevant stakeholders; and provide reaction plans to decision-making committees for approval.
- Warranty replacement management Develop proposals in warranty product replacement business case for existing and end-of-life products; and handle replacement modules stock at respective global 3rd party warehouse(s).
- Review customers' feedbacks from NPS on warranty claim servicing and quality; and evaluate the results with Customer Quality & Global Technical Support to take actions to sustain, retain and enhance levels of customer satisfaction.
- Review new customer contracts with Sales and Marketing, Legal and Customer Quality on warranty unique liability terms and customer specific requirements and provide recommendations.
**II. Installation Deviation Request Management**
- Manage installation deviation request activities and ensure timely release of installation waiver letter to Global Technical Sales Manager(s).
- Lead a cross-functional team (i.e. New Product Development, Technology, Quality, and Product Test and Certification) to evaluate the request, align the test plan & schedule, assess the test results, and provide recommendation to the RPDM.
- Create and release the waiver letter to Product Management team after RPDM approval.
- Report the status of the ongoing Installation Deviation Requests (IDRs) during Product Management Meeting.
**III. Claims Review Deep dive reporting**
- Co-work with Customer Quality in the quarterly deep dive analysis to provide insights from voice of customers feedback to management team.
- Quarterly warranty claim report for distribution to Product Management team and presentation at the Product Management Meeting.
- Work closely with Customer Quality and Global Technical Sales Managers to ensure Energy Yield benchmarking sites are operational and degradation studies are completed in a timely manner.
**IV. Customer Profiling**
- Sales and Marketing representative to evaluate the visual appearance of new product or material as requested; and define appropriate product specification.
- Work with Global Technical Support to conduct field visits on customers (e.g. end user, installers, distributors) for warranty and after-sales process to evaluate product/ performance/ service feedback; and define improvement to drive customer satisfaction.
QUALIFICATIONS
- Possess at least a bachelor's degree in engineering or equivalent.
- Career history within an after-sales / service manager position preferred (>5 years).
- Experience in the solar industry is preferred.
- Knowledgeable on solar cell and panel process flow.
- Ability to work in a team as well as independently; ability to influence others.
- Highly energized and driven to complete tasks ahead of schedule.
- Problem-solving abilities, with the ability to balance operat
-
After Sales Administrator
9 hours ago
Singapore After Sales Administrator (Luxury Retail Brand) Full time**- Leading Retail Brands (Fashion/Watches/Jewellery)** ** Great company benefits** ** Location: Town/Central** ** Permanent/Full Time Position; 5-days work week** Our clients are well-known Luxury Retail Brands (Fashion/Watches/Jewellery). We are seeking for talents who are fashionable, highly motivated and can communicate confidently with customers. If...
-
Facilitator-after School
4 days ago
Singapore CHILDHOOD BUILDER AFTER SCHOOL PTE. LTD. Full timeChildhood Builder After School Centre attends to children whose age range from 7 - 12 years old (Primary 1 - 6) after they are dismissed from their respective primary schools. During primary school closure in March, June, September, November and December as well as national events such as Youth Day, Primary School Leaving Examination Oral and Listening...
-
Manager (After Service Sales)
6 days ago
Singapore MITSUBISHI HEAVY INDUSTRIES ASIA PACIFIC PTE. LTD. Full timeThe incumbent will be responsible for after service sales leading MHI-AP’s efforts as a regional after sales service hub to expand the refrigeration system market in Southeast Asia. **Roles & responsibilities** After Services Sales - Responsible for Maintenance work/item proposal and after service sales work process - Take initiative in business...
-
Intern After Sales
4 days ago
Singapore Porsche Asia Pacific Full timeAssist the After Sales Director and After Sales team concerning: - Support for general After Sales projects - Prepare management related presentations and business plans - Create, verify and further develop all After Sales reports for management and importers - Monitor After Sales quality processes and Key Performance Indicators - Plan and coordinate After...
-
Intern After Sales
4 days ago
Singapore Porsche Asia Pacific Full time**Code number**:J000014474 - **Entry level**:Internship - **Location**:Singapur - **Organization**:Porsche Asia Pacific **Tasks **Tasks**Tasks*** Assist the After Sales Director and After Sales team concerning: - Support for general After Sales projects - Prepare management related presentations and business plans - Create, verify and further develop all...
-
After-Sales Engineer
2 weeks ago
Singapore Hai Robotics Co. Ltd Full timeKey Responsibilities: Handle customer after-sales service requests and complaints and resolve issues in a timely manner Maintain good communication and relationships with customers, understand customer needs and provide timely feedback Analyze after-sales service data, formulate improvement measures, and continuously enhance service quality and...
-
After-sales Coordinator
1 week ago
Singapore SHENG LEE HARDWARE & TRADING PTE. LTD. Full timeAre you a strong communicator who thrives at the center of operations? We're looking for an After-Sales Coordinator to join our team — someone who can bridge the gap between our customers and factory, ensuring smooth coordination and fast resolutions after the sale. Key Responsibilities: Serve as the main point of contact for after-sales matters —...
-
After Sales Supporter
4 days ago
Singapore C-LEANSHIP SINGAPORE PTE. LTD. Full timeAs our new After Sales Supporter, you will be working out of our office in Singapore, and you will be reporting to our Chief Commercial Officer. Your responsibilities will include, but not be limited to: - Plan and conduct timely follow-up with customers - Assist Key Account Managers and Sales Executives with After Sales related tasks - Keep CRM system up...
-
After Sales Manager
1 week ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time**COMPANY DESCRIPTION** REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance....
-
Service & Maintenance Manager (After-sales)
4 days ago
Singapore GOODMAN EMPLOYMENT AGENCY Full time**SERVICE & MAINTENANCE MANAGER (AFTER-SALES) **DUTIES & RESPONSIBLILTY**: - TO LEAD THE MAINTENANCE DEPARTMENT TO PROVIDE GOOD AFTER SALES SERVICE TO ALL OUR CLIENTS IN TERMS OF SERVICE BREAKDOWN CALL - ROUTINE MAINTENANCE AS WELL AS SPARE PARTS REPLACEMENT - MUST BE ABLE TO LEAD THE AFTER SALES TEAM AND PERFORM TO EXPECTATION MONITOR THE AFTER SALES TEAM...