Helpdesk Team Lead

**About CGSI** CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia. CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking,...

Assist Helpdesk manager in managing day to day operation of Helpdesk - Assist Helpdesk manager in managing client on the daily reporting - Real Time Monitoring of daily operations to departmental objectives & KPIs are met - Monitor agent’s weekly performance using available data - Identify training and development needs of agents to bridge competency...

Role: Helpdesk Lead Working Hours: 12 hours shift (3 days work, 4 days rest) Location: Commonwealth Duration: Renewable 1 year contract 2 years call centre management experience Experience managing a team of 5-10 Accepts and Routes Calls Manage issue/risks resolution Gathers problem information and records data in desktop tool Clearing voice...

**Responsibilities**: - Assist Head of Operations in managing day to day operation of Helpdesk Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations. - Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure service quality and all KPIs are met - Conduct...

This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 Skills Requirement 2. Presentation, client managememt, data analysis, hands on running the whole operation. 3. Have experience in managing team of 50, inbound and outbound & resource planning 4. Should know how to manage client KPI and...

Helpdesk Lead (Singaporean Only) (14049622) This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 Job Descriptio 1. Assist Helpdesk manager in managing day to day operation of Helpdesk 2. Assist Helpdesk manager in managing client on the daily reporting 3. Real Time Monitoring of daily...

Job Summary:We are seeking an experienced Helpdesk Technician Lead to join our team at This is an IT support group.The ideal candidate will have a strong technical background and excellent problem-solving skills.Primary Responsibilities:Help Desk Services:Provide technical assistance and support to EUC users, ensuring the smooth operation of computer systems...

Assist the Helpdesk Manager and Team Lead in efficiently delivering comprehensive support services. Duration : 6 months Working hours : 8.30 am to 6.00pm Working location : Alexandra - Assist the Helpdesk Manager and Team Lead in efficiently delivering comprehensive support services. - Provide Level 1 phone support for requests, troubleshooting, and...

**Responsibilities** - Provide first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues - Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution - Troubleshoot and resolve a wide range of...

Reporting to the Desktop Operations Lead, this role sits in the Technology Solutions department and will provide proactive helpdesk and end user computing support to our business units in Asia. **Responsibilities**: - Log all service requests and incidents into the ticketing system - Measure and report on service delivery performance metrics including...

Wanted to try out IT as your career, why not try out the entry level; IT helpdesk; where you get to experience 1st hand on IT be it network, server, security, EUD configuration. We are looking for a IT Helpdesk Technician: Location: Toa Payoh Starting Salary: S$2,400 - IT helpdesk first level support with basic IT skills - Basic experiences with IT...

**About the company: CGS International Securities Singapore Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of...

**Goldwind Services Pte Ltd** Facility Helpdesk Bounavista We are looking for a Facility Helpdesk who is punctual and independent for the task given. Job Scope: - Assist for Meeting room booking for VIP only - Event coordination and setup to liase with users and Handyman & AV team - Liaising with Handyman, Building Technician, AV team, and cleaners upon...

Reporting to the Desktop Operations Lead, this role sits in the Technology Solutions department and will provide proactive helpdesk and end user computing support to our business units in Asia. **Responsibilities**: - Log all service requests and incidents into the ticketing system - Measure and report on service delivery performance metrics including...

Job DescriptionThis is an exciting opportunity to join our team at Stefanini, Inc. as a Desktop Support Technician. We are looking for a highly skilled individual with a strong background in desktop support and helpdesk services.In this role, you will be responsible for providing technical support to our clients, including installing, configuring, testing,...

**About the role** CGS-CIMB Securities International Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of financial...

We are looking for a IT Helpdesk Technician: Location: Toa Payoh Gross Salary: S$2,400 - IT helpdesk first level support with basic IT skills - Basic experiences with IT troubleshooting - Log incident and Service Request tickets and assigned to respective party - Follow through ticket incidents till case closure - Able to execute instructions from Lv2...

**Responsibilities: - Ensure all L2 and L3 issues are promptly forwarded to the software engineering team and to follow up to ensure these issues are resolved. - Ensure issues are resolved within set Service Level Agreement and Objectives timeframes. - Ensure user issues and resolution reports are submitted on a daily basis. **Requirements: ** - Diploma or...

About the Role:We are seeking a highly skilled Remote Helpdesk Analyst to join our team at Virtual IT Group (VITG). As a Remote Helpdesk Analyst, you will provide technical support to our clients, working remotely and occasionally on-site.

As a Junior Helpdesk at FACT System Malaysia, you will have the opportunity to progress within the company and work in our Implementation and Support team to deliver high-quality customer service to our clients. Key Responsibilities: Pre-implementation Requirement Gathering, Business Process Mapping, and Functional Requirements Documentation (FRD) of...