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IT Helpdesk Officers

2 weeks ago

Singapore PERSOLKELLY Full time

Assist the Helpdesk Manager and Team Lead in efficiently delivering comprehensive support services.

Duration : 6 months
Working hours : 8.30 am to 6.00pm
Working location : Alexandra
- Assist the Helpdesk Manager and Team Lead in efficiently delivering comprehensive support services.
- Provide Level 1 phone support for requests, troubleshooting, and resolving incidents by utilizing FAQs, knowledge base information, and training resources.
- Be customer centric with the mission to enhance overall customer experience and satisfaction;
- Prepare statistics and report required for regular updates; Attend to cases within the stipulated Service Level Agreement (SLA);

**Job Requirements:
- NITEC, GCE ‘O’ level, Diploma/Degree in Computer Science/ Engineering, Information Technology or equivalent
- Minimum 2 years in IT or Technical Helpdesk industry
- IT literate and proficient in multiple IT platforms eg chatbot, tech stack, AWS clouds, etc;
- Good communication and interpersonal skills Familiar with Microsoft Office (Word, Excel, Powerpoint etc.)

Location : Alexandra, Pasir Panjang / (Nearest MRT station: Labrador)

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E EA Reg. No. R1107631
- By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at _I also acknowledge that I have read, understood, and agree to the said Privacy Policy_

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**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1107631 (Teresa Chan Poh Pin)