Helpdesk Officer

2 weeks ago

Singapore Exceltec Property Management Full time

**Job Scope Description**:
1- Operate a Help Desk to manage all issues relating to facilities feedback, service
requests, and any other issues.

2- Manned facility for receiving, logging, tracking and

3- shall act as the first line of response to channel urgent feedback, faults, defects, breakdown,repairs and damages to the relevant maintenance staff. He/She will inform user of the outcome and actions taken to rectify the problem as a form of closure to each feedback.

4-He/She shall close the feedback loop with all users on the status of issues raised to the maintenance teams in relation but not limited to the following matters:
(a) All queries and requests relating to services and events support;
(b) Notification of faults and complaints relating to the services from NP community and members of public;
(c) Requests for temporary changes to the delivery and scope of services;
(d) Notification and responding to emergency calls;
(e) Monitoring of alarms;
(f) Update of progress regarding any fault notified to the Helpdesk;
(g) All other issues raised by users.

6- He/She shall categorise the feedback based on the KPIs and inform the
urgency of the matter to relevant contractors/maintenance staffs.

7- He/She shall prepare monthly reports for tracking suggestions, complaints, breakdown etc. received together with their resolved status.

**REQUIREMENTS**

Education: 'N'/'O'/ITE/Higher NITEC

Skills & Knowledge: MS Office

Experience: 2 - 3 years

**Salary**: $2,200.00 - $2,500.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Singapore, SD: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Help desk: 1 year (preferred)
- Windows: 1 year (preferred)

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