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IT Helpdesk Officer

2 weeks ago

Singapore CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. Full time

**About the company:
CGS International Securities Singapore Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of financial products.

**Job Responsibilites**:

- Incident respond timely and provide quality resolution
- Tasks completion within the agreed timeframe
- Tasks handling with professional service and following up with users
- Timely escalation of incidents to other teams for quick resolution of the reported problems
- Provide L1 line support and training for IT Services staff
- Updating and maintaining the Software and Hardware Inventory
- To liaise with 3rd parties helpdesk’s and vendors for getting the required support
- Laptop/PC preparation with software installations before deployment
- Deployment/Relocation of PC/Monitors & trading terminals as and when requested
- Laptop endpoint security hardening and protection
- Amazon Workspace Image Preparation & Cloning
- Amazon Workspace Deployment
- Manage 0365 1st level support
- Patch Management
- Audio & Visual Meeting Rooms Support
- Mobile Apps Support
- Manage of projects assigned by Helpdesk Lead

**Job Requirement**:

- Hands on Desktop Support Experience, and familiar in supporting MS Operating Systems & MS Office
- Proficient in Hardware Support
- Familiar with O365 products suite such as Outlook Online, Teams
- Working with Virtual desktop deployment such as Amazon Workspace
- Good communication and must have interpersonal skills to manage end-user expectations
- Familiar with ITSM process
- Familiar with Manage Engine
- 3 years working experience
- Diploma in IT or higher
- Positive Attitude
- Composed and Calm Personality
- Proactive and strong team player to work in a fast paced environment