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Helpdesk Support Officer

3 weeks ago

Singapore CGS-CIMB SECURITIES (SINGAPORE) PTE. LTD. Full time

**About the role**

CGS-CIMB Securities International Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of financial products.

You will be part of a dynamic IT Helpdesk Team in our corporate to provide and support challenging multi-platform systems to ensure the services availability for our fast-growing businesses in the Asia region.

**Responsibilities**:
The incumbent will be responsible for:

- Providing timely and quality resolution for the helpdesk related incidents
- Completion of helpdesk tasks within the agreed timeframe and with quality
- Deployment/Relocation of PC & trading terminals as and when requested
- Timely escalation of incidents to other teams for quick resolution of the reported problems
- Updating and maintaining the Software and Hardware Inventory
- To liaise with 3rd parties helpdesk’s and vendors for getting the required support

**Job Requirements**

To thrive and be successful in this role, you must have / be:

- Diploma in IT or equivalent with 2-3 years working experience.
- Hands on Desktop Support Experience, and familiar in supporting MS Operating Systems & MS Office
- Familiar O365 products suit such as Outlook Online, Teams and OneDrive administration and support is preference
- Working Virtual desktop deployment such as AWS workspace
- Good communication and must have interpersonal skills to manage end-user expectations