Helpdesk Support Specialist

1 week ago


Singapore MAIVENPOINT PTE. LTD. Full time

**Job Summary**

As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution.

**Key Responsibilities**:

- Monitor system alerts and identify abnormal system behaviors, following incident isolation procedures.
- Perform system health checks post-change to ensure no disruptions or issues.
- Manage the lifecycle of incident tickets, including creation, updates, escalation, and closure.
- Review and verify the accuracy of operational scripts, recommending improvements where applicable.
- Consolidate records for reporting, monitoring, and auditing purposes.
- Handle complex incidents and collaborate with L2 for timely resolutions within Service Level Agreements.
- Oversee staff performance to ensure helpdesk service levels are consistently met.
- Investigate and resolve discrepancies and customer complaints, ensuring corrective actions are taken.
- Provide operational updates and conduct training programs for staff.
- Support product onboarding and generate monthly reports.Step in to support Technical Helpdesk operations in the event of staff shortages.

**Experience and Skills Needed**:

- Diploma/Degree in Engineering, Information Technology, or a related field.
- At least 4 years of experience in a Technical Helpdesk or operations environment.
- CCNA, CCNP, or ITIL certification is preferred.
- Prior experience working with government technology agencies is an advantage.
- Strong knowledge of incident, problem, and service request management.
- Ability to work in rotating 12-hour shifts, including weekends and public holidays.
- Strong written and verbal communication skills in English.
- High level of integrity, accountability, and team collaboration.



  • Singapore ERP21 Pte Ltd Full time

    Full Time - Post Date: October 4, 2021 18350 As a Helpdesk Support Specialist, you will get to: - Monitor and observe system alerts or out of the normal system behaviours. - Perform consolidation of records for reporting for monitoring, analytics or audit purposes. - Perform post change system health checks to verify that the changes didn’t caused...


  • Singapore beBee Careers Full time

    As a Helpdesk Support Specialist, you will play a vital role in resolving Level 1 IT issues within our dynamic management environment.This is a 12-month contract (renewable) position requiring flexibility to meet business needs.


  • Singapore beBeeHelpdesk Full time

    Job OverviewWe are seeking a highly motivated and skilled Helpdesk Support Specialist to provide technical support to our employees. The ideal candidate will serve as the first point of contact for troubleshooting IT-related issues, assisting users with hardware/software problems, and resolving technical challenges efficiently.Key Responsibilities:Provide...

  • Helpdesk Support

    5 days ago


    Singapore TOTAL EBIZ SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary: The candidate's primary role is to handle Production Support issues escalated, work closely with the L1 support team, providing guidance, troubleshooting complex issues and escalating issues to L3, if necessary.The candidate is required to learn and understand the business and be able to liaise and communicate with...

  • Helpdesk Support

    2 weeks ago


    Singapore J P INFOTEC PTE. LTD. Full time

    **HelpDesk Support** - Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required. - Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT enquiries in an efficient manner - Ability to understand internal users needs and provide...


  • Singapore beBeeTroubleshooting Full time

    Job Title: Helpdesk Support EngineerWe are seeking a skilled and customer-focused individual to fill the role of Helpdesk Support Engineer. As part of our team, you will serve as the first point of contact for users via various channels, providing timely assistance and resolution to their inquiries.Key Responsibilities:Respond to inbound calls from the...

  • IT Support Helpdesk

    3 weeks ago


    Singapore SIMPLIFIED TECHNOLOGY PTE. LTD. Full time

    Roles & Responsibilities1. Team LeadershipSupervise the helpdesk team (Level 1 and sometimes Level 2 support agents). Allocate and prioritize incoming support tickets. Provide coaching, mentoring, and performance feedback to helpdesk agents. Manage scheduling, ensuring coverage for different shifts if needed.2. Technical Support...


  • Singapore beBeeSupport Full time

    We are seeking an experienced Helpdesk Operations Specialist to join our team. The successful candidate will provide technical support for Microsoft Office 365 and other IT systems.Key ResponsibilitiesProvide level 1 support for GMS Application Helpdesk, including incident management and reportingSupport the Service Desk and perform second-level...

  • Helpdesk Support

    3 weeks ago


    Singapore ES RECRUITMENT PTE. LTD. Full time

    Roles & ResponsibilitiesWhat you'll be doing:We are seeking an Associate Engineer role to support in helpdesk technical support and assistance in our day-to-day training to trainees.Managing Technical calls. Developing and Implementing Technical Strategies. Troubleshooting Technical Issues. Support Technical Training Communication and Interpersonal...

  • IT Helpdesk Support

    2 weeks ago


    Singapore WSH Experts Pte Ltd Full time

    Job Description & Requirements a) Incident and Problem Management: (i) Application Support - Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc. - Making support request to issues related to Microsoft Office 365 platform. - Microsoft Office Apps Issues, e.g. OneDrive access issues, etc. - Escalation to L2...