IT Helpdesk/ Desktop Support/ IT Technical Support

3 weeks ago

Singapore TANGSPAC CONSULTING PTE LTD Full time
Roles & Responsibilities

The Helpdesk contract agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made.

Education:

Bachelor's degree in business, Computer Science, or related discipline required.

Candidates with 3-4 years of experience in working with IT Helpdesk roles.

Proficient with MS Office products, knows a bit about IT Services such as desktop, software and able to do Excel reporting.

Work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in Remedy

Essential:

Experience: 4-5 years managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.

Understanding of one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.

ITIL Foundation certification is preferred.

Tell employers what skills you have

Techsavvy
Mac
IT Service Management
Troubleshooting
Windows 10
Hardware
Ticketing
Service Management
Active Directory
Mainframe
Application Development
MS Office
Networking
Windows
Communication Skills
Excel
ITIL
Case Management
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