IT Helpdesk Support

**Helpdesk Ops Support Executive (102)**: **Responsibilities**: - Perform basic troubleshooting (gathering information, screenshots, referencing FAQs etc) - Escalate issues to the next level of support. - Follow up on raised tickets to closure. **Requirements**: Best Regards Wei Sian IT Consultancy & Services Pte Ltd

**Helpdesk Ops Support (102)**: **Responsibilities**: - man the project mailbox - response/provide advise to users for issue raised - maintain and categorize incident logs in CRM - co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA - compile weekly/monthly statistics for reporting **Requirements**: -...

Job Highlights 1) We aim for work-life balance. 2) Empathic, Efficient, and Productive company culture. 3) Recognition through incentives. 4) Transport during working hours claimable 5) AWS, Medical and Dental, Annual Health screening benefits 6) 5-day work week 9 am to 6 pm or 8.30 to 5.30 pm. 7) Additional incentives for ad hoc roles What we...

**1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...

Our Client is an established company in Singapore, who is seeking to recruit an IT Helpdesk Support. **IT Helpdesk Support** **Job Requirements** - ITE/ Diploma in IT/ Engineering or any related field - Recent diploma graduates with good internship experience will be considered too - Excellent communication skills with high level of customer/ people...

**Helpdesk Ops Support (102)**:**Responsibilities**:- man the project mailbox- response/provide advise to users for issue raised- maintain and categorize incident logs in CRM- co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA- compile weekly/monthly statistics for reporting**Requirements**:- Educational...

Job Highlights1) We aim for work-life balance.2) Empathic, Efficient, and Productive company culture.3) Recognition through incentives.4) Transport during working hours claimable5) AWS, Medical and Dental, Annual Health screening benefits6) 5-day work week 9 am to 6 pm or 8.30 to 5.30 pm.7) Additional incentives for ad hoc rolesWhat we seek1) Team players...

**IT Help Desk Job Description** In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and...

Our Client is an established company in Singapore, who is seeking to recruit an IT Helpdesk Support.**IT Helpdesk Support****Job Requirements**- ITE/ Diploma in IT/ Engineering or any related field- Recent diploma graduates with good internship experience will be considered too- Excellent communication skills with high level of customer/ people oriented...

**HelpDesk Support** - Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required. - Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT enquiries in an efficient manner - Ability to understand internal users needs and provide...