Helpdesk Specialist

4 days ago

Singapore MSIG Asia Pte Ltd Full time

Reporting to the Desktop Operations Lead, this role sits in the Technology Solutions department and will provide proactive helpdesk and end user computing support to our business units in Asia.

**Responsibilities**:

- Log all service requests and incidents into the ticketing system
- Measure and report on service delivery performance metrics including customer satisfaction surveys, and trouble ticket open, closed, and breached statistics
- Assist in Helpdesk operations such as issuance of IT accounts and equipment, inventories, service requests, etc.
- Provide Level 1 / Level 2 support
- Liaise between users and relevant IT employees for escalated issues
- Ensure compliance to MSIG Asia’s IT standards

**Requirements**:

- Minimally a Diploma in a technology-related discipline
- At least two years of desktop support experience
- Knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 365
- Knowledge of technology and infrastructure trends
- Basic knowledge of IT security
- Strong communication skills
- Excellent organisational skills
- Self-motivated team player

**Job Types**: Full-time, Permanent

**Salary**: $3,700.00 - $6,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Gym membership
- Health insurance
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

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