Helpdesk Specialist

7 days ago


Singapore beBeeCustomerSupport Full time

Job Summary:

We are seeking skilled professionals to fill the role of Helpdesk Specialist and provide exceptional customer support.

The successful candidate will play a key part in delivering top-notch service, ensuring our clients receive timely and effective assistance.

Key Responsibilities:

  • Handle customer inquiries through various communication channels including phone, email, online forms, chat systems, or case management tools.
  • Conduct initial troubleshooting in accordance with established procedures and guidelines.
  • Escalate complex issues to higher support levels, ensuring resolution is achieved within agreed-upon timeframes.
  • Accurately record all customer interactions and follow-up communications into our CRM system.
  • Identify emerging trends or potential issues and report them to team leaders for further action.
  • Perform additional tasks as assigned by supervisors.

Requirements:

  • Minimum educational qualification of ITE/Diploma in computer science or information technology field or related area.
  • At least 2 years of working experience in technical helpdesk operations.
  • Prior experience in government sector preferred.

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