
Helpdesk Specialist
2 weeks ago
Job Summary:
We are seeking skilled professionals to fill the role of Helpdesk Specialist and provide exceptional customer support.
The successful candidate will play a key part in delivering top-notch service, ensuring our clients receive timely and effective assistance.
Key Responsibilities:
- Handle customer inquiries through various communication channels including phone, email, online forms, chat systems, or case management tools.
- Conduct initial troubleshooting in accordance with established procedures and guidelines.
- Escalate complex issues to higher support levels, ensuring resolution is achieved within agreed-upon timeframes.
- Accurately record all customer interactions and follow-up communications into our CRM system.
- Identify emerging trends or potential issues and report them to team leaders for further action.
- Perform additional tasks as assigned by supervisors.
Requirements:
- Minimum educational qualification of ITE/Diploma in computer science or information technology field or related area.
- At least 2 years of working experience in technical helpdesk operations.
- Prior experience in government sector preferred.
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