Manager, Helpdesk Team Lead

Job Description The primary objective of this role is to provide exceptional technical support and leadership to the helpdesk team. As a senior IT professional, you will be responsible for supervising a team of helpdesk agents, allocating and prioritizing support tickets, and providing coaching and mentoring to ensure high-quality service delivery. Key...

This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 Skills Requirement 2. Presentation, client managememt, data analysis, hands on running the whole operation. 3. Have experience in managing team of 50, inbound and outbound & resource planning 4. Should know how to manage client KPI and...

**Responsibilities**: - Assist Head of Operations in managing day to day operation of Helpdesk Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations. - Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure service quality and all KPIs are met - Conduct...

**Position Summary** As an IT Helpdesk Manager, you are responsible for leading a desktop support team, ensuring timely and effective resolution of IT support requests and incidents. IT helpdesk manager also responsible for overseeing, delegates, and participates in the diverse job tasks of the desktop support including but not limited to, hardware and...

24x7 helpdesk agent - 12 hours shift (Mainly 7pm to 8am or 7am - 8pm on weekends). Work 3 shift a week and rest 4 days. - English speaking - Location at HPTC commonwealth - Shift allowance of $150 monthly - O levels and above 1 - Customer Experience Management 2 - Customer Service Management - 24x7 helpdesk agent - 12 hours shift (Mainly 7pm to 8am or 7am...

**Responsibilities** - Provide first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues - Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution - Troubleshoot and resolve a wide range of...

24x7 Helpdesk Lead on 12 hrs shift - Contract = 12 months This is a 12 months contract assigned to our client Work Location: near Commonwealth MRT Salary Range : $5,500-$6,500 Work Schedule 1. 24x7 helpdesk agent - 12 hours shift 2. As a Lead needs to be flexible on schedule 2. Mainly 7pm to 8am or 7am - 8pm on weekends. 3. Work 3 shift a week and...

**Position Summary** As an IT helpdesk engineer, you will be providing 1st Level IT support to end-users locally and regionally via, via Phone and Remote-control tools. To manage users’ incidents and queries in a professional and timely manner. Job scopes includes handling new PC/laptops/printers, AV/VC system, IT purchase/repair, logging and closing...

Job Title: Helpdesk Agent (L2) – IT Service Management Employment Type: 12-Month Renewable Contract with NTT DATA Singapore (Deployed to a Leading

**1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...