
Helpdesk Lead
1 week ago
**Responsibilities**:
- Assist Head of Operations in managing day to day operation of Helpdesk Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations.
- Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure service quality and all KPIs are met
- Conduct periodic calls/ meetings with clients to foster a strong partnership and ensure that they are kept informed about ongoing improvement opportunities.
- Monitoring helpdesk reports and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
- Analyze the business / technology needs of Helpdesk, Identify the need for upgrades, configurations or new systems and report to senior management.
- Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting. # Requirements
- Diploma / Degree in IT or related discipline
- Experienced in Customer Service Management
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Helpdesk Lead
1 week ago
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Helpdesk Lead, Corporate It
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Helpdesk Lead
1 week ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeHelpdesk Lead (Singaporean Only) (14049622) This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 Job Descriptio 1. Assist Helpdesk manager in managing day to day operation of Helpdesk 2. Assist Helpdesk manager in managing client on the daily reporting 3. Real Time Monitoring of daily...
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IT Helpdesk Agent
3 weeks ago
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IT Helpdesk Agent
5 days ago
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Helpdesk Specialist
2 weeks ago
Singapore MSIG ASIA PTE. LTD. Full timeReporting to the Desktop Operations Lead, this role sits in the Technology Solutions department and will provide proactive helpdesk and end user computing support to our business units in Asia. **Responsibilities**: - Log all service requests and incidents into the ticketing system - Measure and report on service delivery performance metrics including...
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IT Helpdesk Manager
4 days ago
Singapore HUANG HE CONSULTANCY PTE. LTD. Full time**Job description**: **IT Helpdesk Manager We are looking for an experienced IT help desk manager to oversee our IT Helpdesk team providing 1st level exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical...
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Helpdesk Specialist
2 weeks ago
Singapore MSIG Asia Pte Ltd Full timeReporting to the Desktop Operations Lead, this role sits in the Technology Solutions department and will provide proactive helpdesk and end user computing support to our business units in Asia. **Responsibilities**: - Log all service requests and incidents into the ticketing system - Measure and report on service delivery performance metrics including...
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Helpdesk Lead
7 days ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeThis is a 12 months contract assigned to our client Work Location: To be confirmed Salary Range : $6,000-$8,000 **Job Description**: 1. Customer Service Management 2. Assist Helpdesk manager in managing day to day operation of Helpdesk and client on the daily reporting 3. Real Time Monitoring of daily operations to departmental objectives & KPIs are...