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Manager, Regional Coordination

2 weeks ago

Singapore KIDSTART SINGAPORE LTD. Full time

**Description of Division/Branch**

The Regional Coordination Team under the Service Management Division (SMD) of KSL oversees service coordination and effective implementation of KidSTART programmes across the different regional clusters, and also oversees service management of Hospitals and cross-regional partners/stakeholders. The Team also spearheads, monitors and coordinates operational planning within SMD and across KidSTART Agencies (KSAs).

**Key Responsibilities**

**1.**Service Coordination**
- Lead in the coordination and support of SMD’s Regional Teams as well as across the five KidSTART regions
- Oversee the planning, alignment, development and implementation of protocols across agencies, case planning and case allocations to SMD, KSAs and amongst practitioners
- Support and coordinate manpower planning, documentation, reports verification, SSNet Accounts, etc. to enhance service delivery
- Coordinate KidSTART operations across the regional teams and the implementing agencies
- Lead in the review and streamlining of work processes to improve service quality, accessibility and efficiency across KSL and KSAs
- Work with other KSL Divisions on KSL wide initiatives to support children from low-income families

**2.**Service Development**
- Develop SMD’s Workplan, budget and operational planning to deliver the programme
- Oversee and follow up on operational requirements of the funding agreement with ECDA
- Develop workflows, processes, and SOPs to ensure consistent and quality KidSTART programme implementation
- Oversee manpower planning and projections and track caseloads and manpower deployment
- Gather, organise, interpret and report on operational datasets and insights from the data collated
- Strengthen programme delivery by implementing agencies

**3.**Competencies**
- Strong administrative, facilitation & communication skills with a proven track record in programme management and building community partnerships
- At least 5 years’ working experience in the social service, non-profit or community sectors
- Knowledge of Excel, Power BI, Tableau and other relevant programmes.
- Strong in data analytical and data processing skills
- Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage
- Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions
- Able to work well in a fast-paced and dynamic start-up environment
- Confident, effective and collaborative team-player with strong interpersonal skills