Digital Account Manager
3 days ago
**Job Overview**
As part of the Client Servicing team, you play a central and pivotal role in the business, and operations of your accounts. The Account Manager is a key position that is responsible for delivering to customers’ needs, setting the right expectations and standards while also having the technical knowledge to liaise and work collaboratively with the agency’s various departments.
You will work closely with the Senior Account Director to lead and manage a wide range of assignments, projects and clients with a high degree of success and independence. You will also be involved in new business pitches, where required.
You will be based in the Singapore office and report directly to the Group Account Director.
**Key Responsibilities**
- Responsible for client management, retention, and revenue growth.
- Be the point of contact for key stakeholders, both internally and externally, for all requests and day-to-day handling of your campaigns.
- Collaborate with agency teams - strategy, creative/content, production, marketing - on required deliverables, and manage client expectations by identifying and delivering the best possible digital solutions and client service level.
- Understand clients’ business objectives and develop strategies as required.
- Ensure overall strategy is on-point and manage campaign execution end to end.
- Preparation of client presentations, proposals and reports independently.
- Responsible for all client communications, conflict resolution and ensures that client issues/ queries are dealt with in an efficient and effective manner.
- Manage and direct a small team of account executives.
- Undertake/guide junior team members on administration tasks such as meeting arrangements, handling and management of campaign costs, invoices to clients and partners/vendors etc.
- Build and maintain strong, long-lasting relationships with clients and agency teams.
- Support the New Business Director in pitches and new accounts where required.
**Preferred Qualifications and Experience**
- Minimum 3 years of proven account management experience in a digital/ media agency and/or marketing environment.
- Experience working on local and regional accounts. Prior experience on financial brands will be an advantage.
- Proven ability to solve business challenges creatively and effectively via technology, communication, and marketing.
- Has a calm disposition and is able to prioritise and efficiently work under pressure, on tight deadlines while coping with the requirements of a fast-moving environment.
- Detailed-orientated and result-driven team player.
- Able to prepare decks and confidently present to clients.
- Able to ensure smooth day-to-day operation of projects with mínimal supervision.
- Is an excellent team player and demonstrates a high level of integrity in his/her approach to work and with all stakeholders ie colleagues, clients and partners/vendors.
- Excellent interpersonal and conversational skills.
- Demonstrates leadership qualities, has a solution-first attitude, is eager-to-learn and willing to pitch in on anything.
- Proficient in spoken and written English. Ability to also speak, read and write Japanese would be ideal.
- Perceived as a positive, empathetic and dependable team member, with the ability to lead junior team members.
We offer a modern and progressive work environment. You can expect to be challenged and offered a path towards future career growth.
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