Digital Account

**Overview**

**We are a team that believes in each other and want a new member on our team who we can trust and rely on. We don't expect you to know everything about digital, but we do expect you to want to find out and have the attitude of always wanting to learn and know more.**

**If you love the process of understanding a brief, working with specialist marketers, developers and creatives to deliver the best solution to a client’s problem while keeping a close watch on timelines and budgets and learning something new everyday - this is the job for you.**

Our account & project management team is at the heart of everything we do, working closely with our team of digital experts to deliver only the best of digital. In leading your accounts, you will drive projects from inception to delivery on time, within budget and to the highest quality level.

We value team players and so you must exhibit a strong affinity to our values of:

- Hunger
- Humility
- People Smarts
- Being Dependable
- Demonstrate Ownership

If this describes you, then we want you on our team as a Digital Account & Project Manager.

Expect to be put through aptitude and attitude tests, cases studies and a series of interviews. We take hiring for our team seriously and expect you will have the determination to see this through with us. If you get hired and are not a good fit - you will find out soon enough as you will stick out like a sore thumb. But if you fit right in, you will relish every day at the office - working on new challenges and a team you can trust.

**Responsibilities**
- Be the primary point of contact for assigned clients and partners.
- Build, own and grow strong, long-term relationships by consistently delivering value to our clients. Become your client's trusted ally and partner in helping achieve their KPIs.
- Be in charge of key tasks such as: Client engagement, Timeline Planning, Task/Resource Management, Project Documentation.
- Help define and deliver on quarterly/annual account growth and revenue targets.
- Gathering project needs from clients, translating them into stakeholders-ready requirements
- Leading internal and external project team kickoffs
- Determine project requirements, constraints, dependencies, success criteria, budget, timeline
- Assess project feasibility against requirements, time, budget, workload
- Define and ensure project objectives are met, within agreed parameters of cost, duration and quality
- Assist in preparation of documents such as Pitch decks, Request for Proposals (RFP), Website Specifications Documents (WSD), Statement of Work (SOW), Contact Reports, Project Timelines and Training Documentations
- Collaborate closely with cross-functional teams to achieve organisation & project objectives
- Identify potential project risks and recommend risk prevention/mitigating measures
- Grow and manage our network of trusted partners, independents and vendors
- Track and report project performance based on predefined metrics
- Play a significant role in testing and checking of deliverables against project requirements, ensuring good quality work is delivered on time and on target

**Requirements**:

- 3 to 5 years of experience in digital account management and project management
- Understand the full project lifecycle of a digital nature
- Have a good understanding of the digital landscape and web technologies
- Experience in delivering digital marketing campaigns working with strategy, creative, tech and media teams.
- Strong written, verbal communication, presentation, and negotiation skills
- Competent with Microsoft Project for timeline planning and tracking
- Competent with using Project Management tools (e.g. Asana)
- In-depth understanding of marketing technology, digital media and social media platforms
- Be able to produce well-defined documentation
- Strong analytical, conceptualisation and problem-solving skills
- Pay attention to every little detail, and not accept mediocre work
- Embrace a culture of ownership, openness and integrity
- Curious, hungry and self-driven

**Why join us?**
- Be part of a team of passionate digital specialists
- Flexi-work arrangements
- Work with a team that values team players and accountability
- Grow with annual training that is relevant to your profession and the industry
- Be part of our annual company trip where our offices come together to have fun
- Be rewarded with a competitive salary and performance based bonus
- Be equipped with premium hardware and up-to-date software & tools in a great working environment