
Channel Operations Specialist
3 days ago
**Work Styles at Zoom**
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
**About Us**
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
**Team Summary**:
The Channel Operations team supports channel and alliance partners. We have oversight into and are accountable for the operational readiness of quote to order capabilities, the user experience, and systems, tools, and processes necessary for our partners and internal teams. We also provide data insights to our internal business stakeholders driving and supporting strategic decisions. The Channel Operations Specialist’s scope will be across the various operational components. This role will drive Telco Partners Q2C onboarding and enablement across new and expanded relationships in APAC.
**Responsibilities**:
- Channel Operations team primary point of contact for the Telco route-to-market in APAC
- Responsible for the development and delivery of onboarding & operational training to ensure transactional readiness of our existing and new Telco partners
- Subject matter expert on all aspects of Telco operations processes
- Support enablement of Telco onboarding and ongoing ordering support
- Participate in weekly calls with APAC Telco
- Responsible for understanding regional variances and requirements relating to operational functions
- Support month-end and quarter-end close activities, with ability to work non-standard hours
- Point of escalation for Telco order management and deal registration issue.
- Work cross-functionally with internal stakeholders to resolve issues, understand the business and data challenges, and respond to escalation and exception requests
- Liaison to the Telco partner operations teams to mutually align programs, processes, and enablement; identify opportunities to leverage and align operational practices
- Respond to Zendesk tickets from our Telco partners
- Respond to Telco related ServiceNow tickets from internal teams
- Support ad-hoc assignments as required
**Requirements**:
- 8+ years’ experience working with global Telco or Carrier channel partners, preferably in Partner Operations or Sales Operations roles
- Knowledge of the complexities of this route-to-market within the SaaS and/or Software industry
- Demonstrated ability to operate effectively in a rapidly scaling, dynamic environment, being able to manage multiple stakeholders and groups simultaneously
- Ability to articulate business and operational needs to cross-functional teams in a clear and concise manner. Proven experience gaining business priority and executing complex technical and operational projects
- Capable of working with technical teams to evaluate and provide business requirements for the effective use of API / EDI integrations to scale and optimize the business
- Demonstrated expertise and success in the analysis, design, and automation of business operational processes within Quote to Cash (Q2C)
- Understand sales processes well enough to provide a quality assurance check of program automation system deliverables and a point of view of best practices and solutions across functions
- Experienced in task prioritization, workload and escalation management
- Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries
- Excellent communication skills, both verbal and written, and tactful diplomacy
- Positive attitude and problem solving mindset
- B.S. Required
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law
-
Channel Operations Specialist
1 week ago
Singapore beBeeChannel Full timeJob Description We are seeking a highly motivated and organized Channel Support Specialist to join our team. As a key member of our operations department, you will play a crucial role in ensuring the smooth execution of live streams and providing exceptional customer service. The ideal candidate will have excellent communication skills, both written and...
-
Channel Compliance Specialist
2 weeks ago
Singapore beBeeCompliance Full time $80,000 - $120,000Job Title:Channel Compliance SpecialistAbout the Role:We are seeking an experienced Channel Compliance Specialist to join our team. As a Channel Compliance Specialist, you will play a critical role in ensuring that compliance reporting, misconduct trend and data analysis related to distribution channels are completed within stipulated timelines by the...
-
Channel Growth Specialist
1 week ago
Singapore beBeeGrowth Full time $4,500 - $5,500Job Title: Channel Growth Specialist">Please note that a degree in business or marketing is an advantage. You should have experience working with trade channels, promotions and campaign execution. Must be proficient in Microsoft Office (Excel, PowerPoint). ">">
-
India Commercial Channel Specialist
2 weeks ago
Singapore Lenovo Full timeIndia Commercial Channel Specialist (Visuals & Accessories)You will be part of Lenovo, a US$57 billion revenue global technology powerhouse, committed to doing what we say, owning what we do, and WOWing our customers. Lenovo is ranked #248 in the Fortune Global 500, operating in 180 markets and serving millions of customers daily. Our vision is to deliver...
-
Channel Operations Specialist
3 days ago
Singapore Zoom Video Communications, Inc. Full timeWork Styles at Zoom In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles About Us Zoomies help people stay connected so they can get more done together. We set out to build the best...
-
Channel Operations Specialist
3 weeks ago
Singapore TENABLE NETWORK SECURITY PTE. LIMITED Full timeWho is Tenable? Tenable is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey What makes Tenable such a great place to work? Ask a...
-
Channel Marketing Specialist
20 hours ago
Singapore f5 Full timeEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Role Overview: Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!The...
-
Senior Channel Operations Specialist, Apj
2 weeks ago
Singapore Veritas Technologies Full timeAbout VERITAS Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end - keeping mission-critical workloads highly available,...
-
Senior Channel Operations Specialist
2 weeks ago
Singapore beBeeOperations Full time $90,000 - $120,000Job DescriptionWe are seeking a highly skilled and experienced Operations Manager to join our team. This is a challenging role that requires strong leadership skills, technical expertise, and the ability to work effectively in a fast-paced environment.The successful candidate will be responsible for overseeing channel operations and distribution, ensuring...
-
Retail Channel Growth Specialist
2 weeks ago
Singapore beBeeGrowth Full timeJob Description The Retail Channel Growth Specialist will be responsible for developing and managing relationships with retail distribution partners in Singapore, focusing on smaller distributors. This role requires a strategic approach to partner management, sales execution, and market expansion, ensuring the effective positioning and growth of consumer...