Global Account Manager

1 week ago

Singapore HSBC Full time

-Job description**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Markets business is one of the largest of its kind in the world. It combines sophisticated 24- hour global coverage with a detailed knowledge of local markets. Our services are offered both online and offline in more than 60 countries and territories worldwide. We specialise in foreign exchange, credits and rates, structured derivatives, equities and debt, equity and equity-linked capital markets.

We are currently seeking a high calibre professional to join our team as a **Global Account Manager - Global Banking & Markets.**

**Principal Responsibilities**

The GPS Global Account Manager (GAM) is responsible for the satisfaction of a portfolio of highly complex, Global Payments Solutions (GPS) clients with a global footprint. The GAM is a bespoke client experience point of contact for these select GPS relationships and will be deployed exceptionally for client relationships that require a senior level of support. They will have accountability for their client’s global and regional satisfaction for existing GPS products and services. In addition, they will support the broadening and deepening of HSBC’s relationships with these clients from a commercial perspective through their expertise and support.

The purpose of this role is to ensure clients receive a superior GPS client experience consistent across their global GPS footprint. The GAM will act as the client’s focal point of contact for service needs; leading a global/regional “squad” of service professionals to ensure their client’s needs are met in all countries. The GAM will be accountable for the client’s satisfaction with the GPS products and services; providing a positive and professional client experience. This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through periodic Client Service Reviews, oversight of client initiatives and projects, and proactively managing the GPS client relationship on a day to day basis.

They will be a global point of contact for Treasury and Cash Management projects related to existing HSBC products and services and work on behalf of the client with internal stakeholders around the globe including Technology (payments and digital), Sales, Product Management and Operations to identify and maintain competitive solutions that exceed their client expectations.

Basic Job Expectations
- Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain close relationships with decision makers and key influencers in the client’s RHQ/GHQ Treasury and Finance organisation
- Accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients
- Accountable for the identification of opportunities to deliver Client Service excellence locally, regionally and globally; effectively managing any risks and issues. The role holder must have a strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks
- A GAM must have superior written and communication skills; must be able to put highly complex product and/or technical information into simple terms
- Maintain full logical and technical client business footprint globally (e.g. accounts, services, profiles, users, mailboxes and encryption protocols, file exchanges, etc.)
- Point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements. Take ownership to resolve cash management related client service issues and challenges as the final escalation point, working and collaborating with Implementation, Sales, RMs and Technology
- Coordinate global service delivery with counterparts (or designated service contacts) in other regions/countries across HSBC markets and be the central global contact point for service escalation matters
- Point person to lead projects focused on existing business retention (i.e. GBS/TWIST billing global setups, file format conversions, Connect Digital migration)
- Proactively review global client activity and existing solutions with GPS in order to identify any opportunities to improve the client’s experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminate redundancy, strengthen relationships and increase wallet share by recommen

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