Global Account Manager

**Who are we?**

ICIS is a division of RELX Group, a FTSE 20 company with revenues of $10 billion in 2018 and an employee base of over 30,000 people across 40 countries. We exist to help businesses in the energy, petrochemical and fertilizer industries make strategic decisions, mitigate risk, improve productivity, and capitalise on new opportunities. At ICIS we make some of the world’s most important markets more trusted and predictable by providing data services, thought leadership and decision tools. Thousands of decisions are taken across supply chains every day using our intelligence and we make this possible through a global presence that delivers the targeted, local insights customers require in a rapidly changing world. We shape the world by connecting markets to optimise the world’s valuable resources. With a global team of more than 600, ICIS has employees based in London, New York, Houston, Karlsruhe, Milan, Mumbai, Singapore, Guangzhou, Beijing, Shanghai, Dubai, Sao Paulo, Seoul, Tokyo and Perth.

Our Global Account Management team are senior commercial and strategic leaders in our business who are responsible for delivering profitable growth and exceeding targets within our top tier accounts. As a Global Account Manager, you will be responsible for defining, developing and delivering on short
- and long-term commercial strategies across the entire GAM account portfolio to address key market opportunities and differentiate ICIS, enhance customer and prospect engagement and deliver results via go-to-market excellence.

**Key Accountabilities**:

- Responsible for significantly exceeding financial and wider business objectives within the GAM portfolio
- Working collaboratively within the GAM team ensuring that self and colleagues are committed to be a high-performance sales organisation that will differentiate ICIS via commercial excellence to capture market share and deliver customer value
- Deliver against business and team objectives by role modelling world class behaviors and hold’s self and others to account
- Deployment of wider ICIS resource into areas of best impact to execute on market strategy in particular ensuring that supporting resources are effectively engaged to provide deep customer understanding
- Increase both customer and employee satisfaction, engagement, mission impact, loyalty, innovation and revenue.
- Develop a deep understanding of customer workflow, market trends, competitive activity, opportunity and threats

**Skills and Behaviors**:

- At least 10 years of B2B sales management experience with an established track record in managing strategic accounts.
- Significant experience in commercial execution, not necessarily in the PRA or petchem/energy markets
- A strong track record of driving growth in to exceed financial and other business objectives in complex customer organizations
- Experienced in working cross-functionally to create high performance organizations
- Well versed in creating and developing sales strategies to maximize go to market resource and execute against market opportunity
- Extensive experience of C level commercial negotiations
- Passionate about a world-class customer experience
- Excellent communication skills in both verbal and written form and ability to collaborate, influence and manage remotely to work with other business functions and geographies
- Ensure best practice and sales governance and adherence of self and team to all relevant policies and procedures
- Curious about everything, willing to ask questions and challenge the status quo in order to provide better customer, employee and business outcomes
- Driven, passionate, motivated individual