Global Assignment Management Consultant

6 days ago

Singapore Alchemy Global Talent Solutions Full time

We are seeking a Global Assignment Management Consultant to work for one of the most well-known relocation companies in the world.

By joining the global mobility services function, you will be responsible for managing the end-to-end international assignment process for relocation employees.

This position will best suit an experienced relocation and global mobility professional, with excellent client service and case management skills.

**Key Duties of the Global Assignment Management Consultant role include**:

- Initiate and conduct assignee needs assessments and deliver assignment briefings
- Manage and maintain case files of assignees, ensuring excellent levels of service delivery
- Support and assist the wider Assignment Management team with assignee case management
- Maintain excellent knowledge of client global mobility policies and manage policies as required
- Ensure client and assignee satisfaction by always going above and beyond in performance and service
- Be reactive when responding to client and assignee requests
- Support the global mobility manager as required and participate in client meetings
- Flag and support client escalations and ensure client program developments are communicated
- Identify expense overruns to the account manager and action as needed
- Foster professional relationships with clients, assignees, and their families
- Identify areas for improvement and make suggestions on how to change process and procedure
- Maintain records and data compliantly, ensuring client records are reactively updated once updates are received

**Skills and experience required**:

- Strong knowledge and understanding of international assignments, global mobility and relocation
- Excellent relocation case management ability
- Proven ability to identify areas for change and improvement
- Cultural awareness and empathy
- Excellent client service and communication skills
- Great time keeping ability, capable of handling and managing stressful situations
- A positive mindset with a can-do mentality
- Outstanding verbal skills and good numerical skills

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