International Assignment Consultant

6 days ago

Singapore Relocation Company Full time

**PRIMARY FUNCTION**:

- The IAC serves as the “navigator” of the relocation process for his/her international assignees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources (language and cross-cultural); coordinating the shipment of household goods, destination services and expense management.

**MAJOR DUTIES AND RESPONSIBILITIES**:

- Provides single point of coordination for all phases of international relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to assignee and his/her family.
- Deliver our core products and services (consulting, cross cultural, language, moving services, etc.) to assigned customers according to prescribed Company’s standards.
- Demonstrate knowledge of our products and services in all interactions with client and customer.
- Compile data and/or coordinate the compilation of data from internal departments to ensure the accuracy and timeliness of client reporting.
- Research foreign country specific information to assist clients in the development of new and existing international policies and compensation programs.
- Maintain and enhance relationships with our internal departments and external suppliers/partners in regards to meeting and exceeding clients’ needs.
- Participate in special projects as needed, including client presentations, client/supplier training, trade conferences, etc.
- Maintain compliance with our corporate policies, programs, and standards.
- Promote Company and partnership services to generate increased revenue.
- Recognize cross selling opportunities of our products and services to assign clients to generate increased revenue.
- Any other duties as assigned by the Management.

**EDUCATION/EXPERIENCE REQUIREMENTS**:

- Bachelor’s degree or equivalent.
- 4+ years’ related business experience in the customer service, call centre, relocation, destination services, immigration, moving services, real estate, Accounting firms-HR outsourcing (expatriates’ payroll), hospitality (hotel concierge, airlines) or international industry.
- Excellent spoken & written English and Japanese language (required to communicate with Japanese clients & assignees)
- Native Japanese speakers/ JLPT N1 level

**CRITICAL DIMENSIONS**:

- Clear and concise written and verbal communication skills
- Superior customer service skills
- Good planning & organization
- Detail oriented; ability to multi-task
- Team player
- Technical/professional knowledge
- Able to [learn to] deliver all Global Services products
- Cultural sensitivity
- Innovative and resourceful
- Good presentation skills
- Good interpersonal skills

Pay: $5,000.00 - $6,000.00 per month

Schedule:

- Holidays
- Monday to Friday

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