Assignment Management Consultant

2 weeks ago

Singapore Sterling Lexicon Full time

Sterling Lexicon is a leading provider of global mobility services. We manage all facets of our clients' mobility programs, while focusing on providing flexible solutions for corporate and U.S. government organizations worldwide.

Purpose:
To ensure the smooth and profitable coordination of initiations from initial enquiry to closing. Ensuring high levels of customer service, including excellent support and communication between all parties

**Responsibilities**:
File Management

To manage assignee files and ensure complete satisfaction from assignee and family and client by exceeding their service expectations

To take detailed client briefs/needs analysis

To learn and administer clients policies.

To develop relationship with clients, assignees and their families

To ensure that information requested by assignee is provided on a timely basis. To return calls or respond to requests for information within 24 hours

To highlight to the manager any cost overruns and act accordingly

To ensure any suitable issues are promptly escalated where appropriate to ensure corrective action can be taken

To look for opportunities to cross sell SterlingLexicon’s services.

Client Liaison

To keep client closely informed of progress of programme.

To ensure complete satisfaction from our clients.

To occasionally support relevant Manager or CSM at client meetings

To update all client documentation upon receipt of new information

To keep Helix updated and ensure all notes screen are completed for the client to view.

To ensure all data in Helix is correct so clients can run reports via the extranet.

Team

To work effectively within Sterling by providing support, where required, to all members of the Organisation

To advise the respective Relocation Manager/Director of suggestions (process improvement, costs savings)

To assist team members on management of assignee files and provide day-to-day holiday and team support

To update documentation when requested by team members

Skills & experience:
Previous experience in relocation/assignment management is necessary

Excellent verbal & numerical reasoning

Can do attitude -Positive and personable

Resilient under stress

Passionate about providing good customer service

Technical competence in a European Language would be useful

Use your current and previous experience to find new opportunities on the road to success. At Sterling Lexicon, we’re committed to helping our employees flourish and reach new heights.

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