Head of Contact Center

The job location can be either Singapore, Australia, Japan, or Korea. **Responsibilities**: - Lead discovery and requirements sessions to identify customers' business, functional, and technological requirements and deliver solutions to meet those requirements - Work with customers to help them understand all the possible solutions Zoom Contact Center can...

We are looking for an **Assistant Center Head **for our PlayFACTO school at Bedok Reservoir! **Roles and responsibilities** - Oversee the daily operation of the center. - Guide, support, and assist the teaching team towards the betterment of our students. - Ensure the safety and wellbeing of our students. - Liaise with parents and guardians regarding...

Zenith Infotech (S) Pte Ltd is a Tech Recruitment firm with 27 years in history. We support clients from coproate and government sectors for their Tech Hiring requirements. Currently we are assisting one of clients to lookout for **Contact Center Manager, **1 year contract (renwable). - Provide leadership and regular coaching to Team Leaders and Agents. -...

Project planning, deployment and commissioning for projects. - Ability to lead the project; and to provide High & Low level design, tasks scheduling - Presenting of deployment designs to client - Engagement with PreSales team for project effort sizing advisory - Manage post implementation support issues (fault call tickets - P1 case) whenever required -...

**About Avaya**: **About the Opportunity**: - Carries Sales Quota for Avaya OneCloud Solutions in ASEAN. - Work in partnership with area sales team to drive OneCloud CC business. - Develop the strategy, sales activity plan to achieve the assigned quota and KPI set by the APJ solutions & sales specialist leader in alignment with the relevant country and...

**What the role is** - You will lead the MOH Case Management Contact Centre (CMCC), and be responsible for the strategic planning and execution of the MOH COVID-19 CMCC operations including the management and provision of leadership for the call center’s operations and processes to ensure the continuous improvement of the customer experience. Performance...

**Opportunity **Niji is a leading digital agency, financially independent, with 1000+ talents, that supports Non-Profit Organisations, SMEs and large corporation in their digital transformation, from strategy to solution making. With a yearly double-digit purely organic growth since 2015, and recognized as leader on its market, Niji combines Consulting,...

**_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top...

**What the role is** - You will support the MOH Communicable Diseases Division (CDD) to ensure that the operations are executed in accordance with the approved policies and processes. You will be involved in case management, activity mapping, and contact tracing of communicable diseases of confirmed/suspected cases to ensure that public health interventions...

As a key member of the Recruit Express Pte Ltd team, the Contact Centre Supervisor will be responsible for leading Contact Center operations. This includes maintaining systematic records, analyzing key metrics to improve efficiency, and investigating complaints.The ideal candidate will possess excellent leadership skills and a minimum of 1-4 years of...

Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers. Contact Center Officer (Office Hours/ Location - Ang Mo Kio) **Responsibilities**: - Provide quality customer service to customers either by telephone or electronically - Respond and follow up promptly to customer enquiries - Obtain and evaluate all...

**Position** Head of Regional Application Center APAC We are looking for a **pragmatic IT leader **that is characterized by result orientation and people management. **Your Responsibilities** - Being accountable and responsible for local IT and oversea infrastructure - As a leader you are responsible to lead a team of 10+ consultants and 1 local IT admin...

**Role: Contact Center - Customer Support** **Designation: Customer Support Representative - Mobile Support** **Department: Operations** **Reports to: Team Leader **Summary**: **Responsibilities**: - Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information. - Meet and improve schedule guidelines (log...

**General Responsibilities**: - Lead end-to-end project delivery and rollout of various transformation processes working closely with Operations partners, solution design team, development team, test team, integration partners and infrastructure team and regional team. - Own the project plan and delivery accountability and accurate status reporting to...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

**Responsibilities**: - **Plan, Review, and Report** - Ensure excellent standards of service delivery by all early interventionists under his/her charge - Work closely with Centre Manager to ensure that the work processes, SOP, and/or workflows are communicated and adhered to by all early interventionists under his/her charge, ensuring the effectiveness of...

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: The Executive Assistant to VP APAC & Customer Service Experience Centre Manager, will take the overall responsibilities to provide administrative support to Vice...

Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance. - Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved. - Enter details of all the interactions accurately in the designated interaction management system. - Maintain good soft skills throughout their interactions with...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

*** As our Coffee Specialist (Customer Service & Contact Center), you will act as our Brand ambassador to deliver world-class customer service continuously throughout the customer lifecycle and engage with our customers across a number of touchpoints. You will elevate the customer experience with functional and behavioral expertise, creating brand...