Unified Communication

2 weeks ago


Singapore NTT SINGAPORE PTE. LTD. Full time

Project planning, deployment and commissioning for projects.
- Ability to lead the project; and to provide High & Low level design, tasks scheduling
- Presenting of deployment designs to client
- Engagement with PreSales team for project effort sizing advisory
- Manage post implementation support issues (fault call tickets - P1 case) whenever required
- Assist Solution Architect on major project roll-outs as Technical lead
- Conduct internal training as part of knowledge sharing
- Prepare network/ voice analysis reports, including findings with analysis
- Provide Level 3 operations support for CX Infrastructure on Prem / Cloud, including Cisco, Genesys, Amazon Connect, Talkdesk
- Perform changes to the network/ Voice in-line with the organization’s Change Management processes
- Ensure compliance to policies, processes and standards, both internal and clients’ organization

**REQUIREMENTS**
- At least 5 years relevant experience in IT/networking industry providing of Cisco IP Telephony version 12 & above, Contact Center, Voice logging solutions.
- Able to work independently as well as in a team when delivering projects
- **Certified Contact Center **technical certification preferred - AUCCE, DUCCE
- **Certified Genesys - Genesys **Cloud, Engage
- Experience from System integrator environment preferred
- In-depth knowledge of Cisco Voice and Cisco Contact Center Enterprise and Express, Genesys PureEngage
- Strong Knowledge of IVR, Contact Center, Network & Firewall.
- Willing to work hard and eager to learn about new technologies.
- Polite and able to communicate well to the clients; Client-oriented.
- Analytical and possess good troubleshooting skills.
- Willing to work in extended hours.
- Hands on experience in the following products will be highly advantageous:Cisco CUCM, CUC, Finesse, CUCS, UCCX/ UCCE (mandatory)
Customized and Out-of-box CCVB, CVP, IVR developing (mandatory)
Genesys PureEngage/ Pure Cloud - Advantageous
AWS Connect
Talk Desk
Cisco gateway / CUBE
CIsoc UCS/ Hyperflex



  • Singapore APAR TECHNOLOGIES PTE. LTD. Full time

    We are seeking an experienced Unified Communications Professional to join our team at APAR TECHNOLOGIES PTE. LTD. As a key member of our organization, you will be responsible for designing, implementing, and supporting unified communications systems.Main ResponsibilitiesSystem Design and Implementation:Design and implement unified communications systems,...


  • Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

    **Responsibilities**: - Drives Unified Communication, Telephony, Audio Visual and Video Conferencing technology strategy ensuring alignment with global business objectives. - Manage projects, planning and execution to deliver expected business outcomes. - Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video...


  • Singapore ANTAES ASIA PTE. LTD. Full time

    **Context**: - Participation in ToIP/Visio evolution and transformation projects - Business needs analysis in technical projects context - Functional requirements and technical specifications document realization. - Technical Service requests implementation - Configuration modification and expertise requests management - Level 3 Support on ToIP and Visio...


  • Singapore Kinly's Global Services Full time

    About the RoleKinly's Global Services is seeking a skilled professional to join our team as an Enterprise Unified Communications Professional. In this role, you will be responsible for designing, implementing, and managing unified communication systems for our clients.The ideal candidate will possess advanced AV and Unified Communications knowledge, with...


  • Singapore Jane Street Full time

    **About the Position**: We are looking for a Unified Communications Engineer to help support our global voice and video infrastructure. This will require working closely with members of our existing UC team in all of our office locations worldwide—along with colleagues from our IT Operations, Cybersecurity, and Networking groups—to operate, maintain, and...


  • Singapore JJ CONSULTING SERVICES Full time

    Our Client is an established company in Singapore, who is seeking to recruit an Unified Communications Engineer. **Unified Communications (UC) Engineer - Experience of Cisco collaboration, IP Telephony/Network setup, administration and support - Must be adaptable and quickly understand the new technologies / emerging markets - Excellent communication...


  • Singapore JJ Consulting Services Full time

    Our Client is an established company in Singapore, who is seeking to recruit a Lead/ Senior Unified Communications (UC) Engineer. **Lead/ Senior Unified Communications (UC) Engineer** - Experience of Cisco collaboration, IP Telephony/Network setup, administration and support - Must be adaptable and quickly understand the new technologies / emerging...


  • Singapore ENNOVATEZ PTE. LTD. Full time

    **Unified Communications (UC) Engineer/Analyst** - Primary handling voice incidents escalations - Configuring and troubleshooting of CUCM, CME, Cisco Unity Connection, Cisco Unified CCX, Cisco IP Phones, Cisco IP Communicator, Cisco Jabber, Cisco Voice Gateways (SIP, H323, MGCP) - Upgrading IP Phone firmware in CUCM and CME to fix vulnerabilities. -...


  • Singapore ENNOVATEZ PTE. LTD. Full time

    **Unified Communications (UC) Engineer/Analyst - Primary handling voice incidents escalations - Configuring and troubleshooting of CUCM, CME, Cisco Unity Connection, Cisco Unified CCX, Cisco IP Phones, Cisco IP Communicator, Cisco Jabber, Cisco Voice Gateways (SIP, H323, MGCP) - Upgrading IP Phone firmware in CUCM and CME to fix vulnerabilities. - Monitoring...


  • Singapore WSP USA Full time

    As part of the Global Enterprise Cloud and Compute Services Team, the Unified Communication Specialist is accountable for the proper integration of the global enterprise communication services and the core Microsoft stack: Identity (Active Directory and Azure Active Directory), Messaging (Exchange) and real-time communication (Skype for Business and Teams)...

  • Global Network

    5 days ago


    Singapore KINGSFORCE MANAGEMENT SERVICES PTE LTD Full time

    **About our client**: Our client provides expertise across three distinct segments in the Oil & Gas industry: subsea, onshore/ offshore, and surface projects. **About the role**:Reporting to the Eastern Hemisphere Network Manager & Global UC Service Manager. - Ensures proper delivery of services within scope to the clients. - Evaluate new or innovative...


  • Singapore KINLY Full time

    The Real Time Communications Service Operations team provides the 2nd/3rd line support for the following production services: Instant Messaging, Group Chat, Video Conferencing, Web conferencing, Video Sharing, Webcasting, and the compliance capturing platforms. The team is responsible for the end to end product ownership, service design, support for client...

  • Sales Specialist

    4 days ago


    Singapore Nutanix Full time

    **Sales Specialist, SEATHK and ANZ - Nutanix Unified Storage (NUS)** **Nutanix and Career Opportunity** Given the explosive growth and proliferation of data in the Cloud and at the Edge, driven by Cloud adoption and digitization, the market opportunity for Unified Storage is huge. We expect the addressable market for Nutanix to reach $8bn by FY25. As an...


  • Singapore MICROSOFT REGIONAL SALES PTE. LTD. Full time

    Role OverviewWe are seeking a skilled Enterprise Support Solutions Professional to join our team at MICROSOFT REGIONAL SALES PTE. LTD. The successful candidate will be responsible for generating and qualifying leads, driving, and closing Microsoft Enterprise Unified Support opportunities. They will also engage with customers throughout all stages of their...


  • Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full time

    Astek International is proposing an opportunity for **Network Communication Expert **to support our project based in **Singapore. **Responsibilities** - Provide support and act as the last level of escalation point for all production support activities within Unified Communication Services team in Singapore. - Accountable for the overall health and stability...


  • Singapore Excis Compliance Full time

    As a Voice Engineer at Excis Compliance, you will contribute to the development of cutting-edge telecommunications infrastructure in Asia.About the Role:Contribute to the design and implementation of advanced voice systems.Collaborate with experienced engineers to optimize voice system performance.Develop and maintain detailed documentation for voice...


  • Singapore ARISTON SERVICES PTE. LTD. Full time

    **Key Responsibilities: **Technical Leadership** - Coordinate the review and ongoing management of the UC and AV system. - Understand business needs and processes. - Lead the assessment, justification, implementation, and integration of UC and AV system. - Accountable for maintenance of UC infrastructure. Ensure that all UC-supported systems stay up-to-date...


  • Singapore NEARSOURCE PTE. LTD. Full time

    **Key Responsibilities**: **Technical Leadership** - Coordinate the review and ongoing management of the UC and AV system. - Understand business needs and processes. - Lead the assessment, justification, implementation, and integration of UC and AV system. - Accountable for maintenance of UC infrastructure. Ensure that all UC-supported systems stay...


  • Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

    Based in Singapore office, you are part of Network Expertise & Innovation Team, in charge of Network / VoIP Infrastructures/Solutions Evolution and Transformation projects. You will also be providing support during major or critical production incidents. **Your main Responsibility include, but not limited to**: **60% - Participation to VoIP Transformation...


  • Singapore APAR TECHNOLOGIES PTE. LTD. Full time

    As a Communication Systems Engineer at APAR TECHNOLOGIES PTE. LTD., you will play a critical role in designing, implementing, and supporting communication systems.ResponsibilitiesSystem Design and Implementation:Design and implement communication systems, including IP telephony, Cisco Unified Communications Manager, Trader Voice (BT/IPC), Cisco Expressway...