Unified Communications Expert

7 days ago

Singapore ANTAES ASIA PTE. LTD. Full time

**Context**:

- Participation in ToIP/Visio evolution and transformation projects
- Business needs analysis in technical projects context - Functional requirements and technical specifications document realization.
- Technical Service requests implementation - Configuration modification and expertise requests management
- Level 3 Support on ToIP and Visio incidents - Users support
- Contribute to IT projects in the Shipping industry for Antaes clients.
- Strong Involvement in current Unified Communications Transformation project:

- Stream 1 ‐ PSTN Connectivity Evolution: Replace Local telephony access with Regional Telephony Hub
- Stream 2 ‐ New Device Policy and Standard Definition: Replace Hardphones by Softphones and Meeting rooms video‐conferencing Renovation, Standardization and Deployment
- Stream 3 ‐ UC Solution Refundation: Replace and Unify Enterprise Telephony solution for all employees ‐ Customer Care Modernization
- On his/her scope, the expert is actively acting on:

- Migration or operation plan adjustment, validation and/or coordination
- Change management, coordination and technical requests management.
- Documentation realization and updates
- Incidents and problems management: technical analysis, coordination in incident resolution, RCA
- Maintenance in operational conditions (MRO) of ToIP/Visio infrastructures Obsolescence, capacity, and vulnerabilities management
- In addition (s)he may be interacting on those areas:

- Business needs and request qualifications - be the link with Business analyst and technical experts in order to understand Functional requirements and technical specifications definition and potentially get some updates.
- Configuration Audit and Continuous Improvement Plan management
- Contribute to the promotion of Antaes services on top of assistance provided to clients

**Job Requirements**:

- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 5 years of experience in Unified Communications Production & Operations
- ToIP**:Microsoft Teams, Direct routing, SIP, H323, Audiocodes SBC, ARM, OVOC, Cisco Call Manager, Call Manager Express, Unity Connection, Attendant Console, SME, Expressway, Voice Gateway, Jabber**
- Contact Center**:Nice CXone, Cisco Unified Contact Center Express, Finesse**
- Videoconferencing**:CVI (Bluejeans, PexIP), MTR**
- LAN/WIFI**:Switching/Routing**
- SD‐WAN VeloCloud
- Filtering/VPN/IPS**:Palo Alto, Checkpoint, Fortinet**
- User Proxy and Remote Access**:Zscaler ZIA **and **ZPA**
- Deliverables:

- Project deliverables
- Migration achieved milestone based on agreed planning.
- Ability to speak Mandarin will be a plus to communicate with Mandarin speaking stakeholders.

  • Unified Communication Engineer

    3 days ago

    Singapore CGS-CIMB SECURITIES (SINGAPORE) PTE. LTD. Full time

    **About the role** CGS-CIMB Securities International Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of financial...

  • Unified Communications Engineer

    1 week ago

    Singapore Jane Street Full time

    **About the Position**: We are looking for a Unified Communications Engineer to help support our global voice and video infrastructure. This will require working closely with members of our existing UC team in all of our office locations worldwide—along with colleagues from our IT Operations, Cybersecurity, and Networking groups—to operate, maintain, and...

  • Unified Communications Specialist

    7 days ago

    Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

    **Responsibilities**: - Drives Unified Communication, Telephony, Audio Visual and Video Conferencing technology strategy ensuring alignment with global business objectives. - Manage projects, planning and execution to deliver expected business outcomes. - Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video...

  • Unified Communications

    7 days ago

    Singapore JJ CONSULTING SERVICES Full time

    Our Client is an established company in Singapore, who is seeking to recruit an Unified Communications Engineer. **Unified Communications (UC) Engineer - Experience of Cisco collaboration, IP Telephony/Network setup, administration and support - Must be adaptable and quickly understand the new technologies / emerging markets - Excellent communication...

  • Network Communication Expert

    1 week ago

    Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full time

    Astek International is proposing an opportunity for **Network Communication Expert **to support our project based in **Singapore. **Responsibilities** - Provide support and act as the last level of escalation point for all production support activities within Unified Communication Services team in Singapore. - Accountable for the overall health and stability...

  • Pre Sales Engineer

    3 days ago

    Singapore Ingram Micro Full time

    **Description** **Responsibilities**: Reporting to the Unified Communication Division Manager directly, this role is for a **Unified** **Communication** (UC)** Pre-Sales Engineer **with a proven skill set, experience and working knowledge with **Unified Communication** (UC)** P**ortfolio**. The role includes day to day duties in the following areas: -...

  • Unified Communications and Collaboration

    3 days ago

    Singapore Millennium Management LLC Full time

    Unified Communications and Collaboration (UCC) Support Engineer Millennium Unified Communications and Collaboration (UCC) team of engineers builds and operates the voice, video, and AV communications and conferencing solutions for Millennium employees globally. The UCC operations team supports both on-site AV equipment and rooms in our core offices and...

  • Unified Communications

    7 days ago

    Singapore ENNOVATEZ PTE. LTD. Full time

    **Unified Communications (UC) Engineer/Analyst - Primary handling voice incidents escalations - Configuring and troubleshooting of CUCM, CME, Cisco Unity Connection, Cisco Unified CCX, Cisco IP Phones, Cisco IP Communicator, Cisco Jabber, Cisco Voice Gateways (SIP, H323, MGCP) - Upgrading IP Phone firmware in CUCM and CME to fix vulnerabilities. - Monitoring...

  • Lead/ Senior Unified Communications

    1 week ago

    Singapore JJ Consulting Services Full time

    Our Client is an established company in Singapore, who is seeking to recruit a Lead/ Senior Unified Communications (UC) Engineer. **Lead/ Senior Unified Communications (UC) Engineer** - Experience of Cisco collaboration, IP Telephony/Network setup, administration and support - Must be adaptable and quickly understand the new technologies / emerging...

  • Senior Analyst, Unified Communications

    2 days ago

    Singapore MVCI ASIA PACIFIC PTE. LTD. Full time

    **Position Summary**: The Senior Unified Communications Analyst supports MVW Corporate Offices and Contact Centers with Global telephony needs. Including support voice of related activities for corporate Unified Communication solutions, primarily responsible for inContact and Ring Central's cloud-based technology in all Corporate Offices and Contact Centers....