Unified Communications Expert

16 hours ago

Singapore ANTAES ASIA PTE. LTD. Full time

**Context**:

- Participation in ToIP/Visio evolution and transformation projects
- Business needs analysis in technical projects context - Functional requirements and technical specifications document realization.
- Technical Service requests implementation - Configuration modification and expertise requests management
- Level 3 Support on ToIP and Visio incidents - Users support
- Contribute to IT projects in the Shipping industry for Antaes clients.
- Strong Involvement in current Unified Communications Transformation project:

- Stream 1 ‐ PSTN Connectivity Evolution: Replace Local telephony access with Regional Telephony Hub
- Stream 2 ‐ New Device Policy and Standard Definition: Replace Hardphones by Softphones and Meeting rooms video‐conferencing Renovation, Standardization and Deployment
- Stream 3 ‐ UC Solution Refundation: Replace and Unify Enterprise Telephony solution for all employees ‐ Customer Care Modernization
- On his/her scope, the expert is actively acting on:

- Migration or operation plan adjustment, validation and/or coordination
- Change management, coordination and technical requests management.
- Documentation realization and updates
- Incidents and problems management: technical analysis, coordination in incident resolution, RCA
- Maintenance in operational conditions (MRO) of ToIP/Visio infrastructures Obsolescence, capacity, and vulnerabilities management
- In addition (s)he may be interacting on those areas:

- Business needs and request qualifications - be the link with Business analyst and technical experts in order to understand Functional requirements and technical specifications definition and potentially get some updates.
- Configuration Audit and Continuous Improvement Plan management
- Contribute to the promotion of Antaes services on top of assistance provided to clients

**Job Requirements**:

- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 5 years of experience in Unified Communications Production & Operations
- ToIP**:Microsoft Teams, Direct routing, SIP, H323, Audiocodes SBC, ARM, OVOC, Cisco Call Manager, Call Manager Express, Unity Connection, Attendant Console, SME, Expressway, Voice Gateway, Jabber**
- Contact Center**:Nice CXone, Cisco Unified Contact Center Express, Finesse**
- Videoconferencing**:CVI (Bluejeans, PexIP), MTR**
- LAN/WIFI**:Switching/Routing**
- SD‐WAN VeloCloud
- Filtering/VPN/IPS**:Palo Alto, Checkpoint, Fortinet**
- User Proxy and Remote Access**:Zscaler ZIA **and **ZPA**
- Deliverables:

- Project deliverables
- Migration achieved milestone based on agreed planning.
- Ability to speak Mandarin will be a plus to communicate with Mandarin speaking stakeholders.

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