Unified Communication Specialist

3 days ago

Singapore beBeeCommunication Full time $120,000 - $180,000
Job Title: Unified Communication Specialist

We are seeking a skilled professional to take on the role of Unified Communication Specialist.

Key Responsibilities:
  • Provide innovative solutions to complex problems and influence strategy and process using specialized knowledge and expertise in multiple UC technologies.
  • Serve as a technical expert for 2 or more disciplines/technologies and/or processes, identifying and executing continuous improvement projects for existing systems.
  • Resolve more complex problem tickets, identify and resolve problem level tickets, respond and lead multiple system outages.
  • Define and develop IT project portfolio management compliance KPIs, coordinate project portfolio reviews, resource planning, and vendor performance reviews.
  • Conduct internal/external reviews and audits, collaborating on internal and external expectations, and coordinate resolutions of audit findings.
  • Monitor and report on core IT compliance processes, including project and program management methodology and documentation.
Functional Knowledge:
  • Manage and support Microsoft Teams collaboration and voice platform, including Teams Rooms, Teams Phone, and voice integrations.
  • Troubleshoot and maintain voice infrastructure, including SIP, SBCs, gateways, QoS, and call flow analysis.
  • Support Crestron, Logitech, and BYOD-based meeting room environments globally.
  • Provide expert support across major platforms (Zoom, Webex, Google Meet) to ensure compatibility and best practices.
  • Own monitoring and alerting of UC environments using advance monitoring tools and industry BKM's.
  • Evaluate and implement emerging technologies to improve UC experience and reliability.
  • Develop documentation and training for IT and end users.
  • Collaborate with vendors and global teams for rollout and issue resolution.
Requirements:
  • Bachelor's degree in computer science, information systems, or related field.
  • 10+ years of experience in Unified Communications roles.
  • Deep understanding of Microsoft Teams, Teams Rooms, and Teams Phone.
  • Strong knowledge of SIP, SBCs, voice gateways, and enterprise voice design.
  • Experience with meeting room AV solutions (Crestron, Logitech, USB-based & BYOD setups).
  • Familiarity with UC monitoring tools and root cause analysis.
  • Strong documentation, project, and communication skills.

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